Hello everyone in this thread! @Brian Deer @Jerryll Noorden
Apologies for my late reply. I wasn’t tagged, so I didn’t get a notification.
I do not typically directly reply to comments like this - People are allowed to have their opinions without me butting in. But since Jerryll has specifically asked me to reply...
First of all - we DID actually hang up on Jerryll. In fact, I went further, and asked our team to no longer allow him on client calls. (Jerrylll is not our client, but since he referred this client to us and wanted to be involved, he was given this privilege).
Why?
Because he was rude, talked over my employee, and didn’t listen to anything we said.
I will never, for any amount of money, allow my team to take personal abuse.
Secondly, I would note that though Jerryll says above that we "know nothing about SEO" and are "winging it," we are not doing SEO for his clients, but PPC (paid ads). He knows the difference, so perhaps this was a simple mistake.
By “winging it,” Jerryll seems to be referring to the fact that we split-test multiple pages and ads for every client in order to find what performs best. If this is, in fact, what he means, then yes - we do hundreds of multivariate tests a month. This is an industry best-practice and a huge reason for our long term success. I am happy to dig deeper into this if it’s valuable to anyone.
Third, I feel absolutely no need to defend our performance. We've been in business for close to a decade. We have helped HUNDREDS of investors. Our retention rate from our initial program to month to month services is 80% (meaning, 80% of our clients CHOOSE to continue working with us past their initial contract).
Does that mean we always succeed? No. I am incredibly open to EVERYONE about the realities of this type of marketing and the risks involved.
Anyone who tells you they ALWAYS succeed is either inexperienced, or trying to sell you something.
I am 100% willing to anonymize and share this client’s performance data, a complete list of changes made by our team, search terms that generated clicks, screenshots of landing pages run, and a transcript or recording of all client calls, so people on BP can judge for themselves.
I want to respect everyone’s privacy, so I’ll let Jerryll make the final call on that.
Jerryll, if you’d like to have a respectful conversation about client performance and how we can hash it out, my door is always open. I have great respect for what you've accomplished and would love to be able to use your feedback constructively.
Since I am too busy to guarantee I will see any given post on BP, you could always email our client help email and request to talk to me. I’ll shoot you my cell and we can discuss (if you can, try texting me first, so I know you’re not one of the five million robo calls I receive each day!)
I'm not typically on here, so to anyone else who has questions, wants more information, or just wants to say hi, you can reach me at our website (wanted to post my email, but that's not allowed). Feel free to reach out as well if you'd like me to pop back into this thread, but don't think I've seen the notification.
Dan
