Hey @Peter S. @Eva S. @Meghan Hunter
Thank you so much for bringing these issues to our attention.
First and foremost, we’re truly sorry to hear about your experience with our property management services. Clearly, the level of service you received fell short of the high standards we strive to uphold, and for that, we sincerely apologize.
Please know that we take this feedback very seriously and are already in the process of reviewing the issues you’ve highlighted.
I want to clarify that we’d like to address the specific concerns raised and identify and implement broader improvements in our customer service and response protocols.
We serve over 7,000 property owners (as well as 25,000+ residents) across the country, and you can imagine there are different levels of expectations and experiences across our client base.
For this reason, we have a 100% Happiness Guarantee that a client can fire us for any reason without incurring a penalty or cancellation fee.
We’re fully committed to resolving these types of issues. We’re also working to ensure our communication channels are more accessible and responsive to our clients’ needs.
Your experience provides us with a valuable opportunity to better our services, and we are grateful for the chance to make things right.
We’ll contact you directly to discuss the specific steps we’re taking and ensure that your concerns are fully addressed. Thank you for your patience and understanding as we work through this. Your trust in us is paramount; we’re dedicated to restoring it.
