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All Forum Posts by: Patrick Osterling

Patrick Osterling has started 2 posts and replied 22 times.

Post: Property manager recommendations - LA County

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hi @Chantelle Lewis - We run a boutique STR/MTR Management company here in LA. I'd be happy to chat anytime.

Post: STR hotel makeover

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Looks awesome! This is in our backyard (Reno-Tahoe), so thanks for sharing!

Post: Best Property Management Software to Scale to 10+ STR Listings? + Direct Bookings

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hey @Ronit Lodd I'm in a similar boat. We currently use Hospitable for 12 properties, and it's working fine, no major issues, and I know they've been expanding with new features. We plan to scale to 20-30 properties by end of year and was wondering if there's a better platform out there. 


Question for: @Andrew Steffens

Did you find it challenging to switch PMS systems? Do you recommend switching at around 30 properties or so? Any insights here would be great! Thanks!

Post: Seeking Advice to Improve STR Performance in East Downtown Houston

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hey @Rereloluwa Fatunmbi - I noticed you and your wife are in many photos. Some high-end STR's (like in Joshua Tree) do use professional models, but for your market and property type, I'd suggest removing personal photos and focusing on the space itself, so guests can imagine themselves there, which is really what you want.

You also have 81 photos, that’s too many. The data shows that guests usually look at only the first few before deciding to investigate further, so I’d narrow it down to your BEST 40 or 50. 

Also, consider who you’re hosting, is it families, business travelers, or medical professionals? If so, no need for the red carpet or engagement photos, just focus on what they really care about: a great property, immaculately clean, and a seamless guest experience.It feels like you’re trying to cater to anyone and everyone, which can dilute your overall appeal.

As for the garage games, many guests might actually prefer parking in the garage. Texas is hot! 

Your patio is small, not much you can do there. Instead, highlight nearby attractions with a few photos. We do this in Reno, NV (not exactly a booming vacation market) by sharing pictures & proximity to Lake Tahoe, Truckee, hikes, rivers, shopping etc. and other local spots

Good luck and congrats on becoming a Superhost!

Post: Success w/Marketing to Special Occasion Groups?

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hi @Katherine Lewis, good idea! I would study AvantStay and some of their properties in your area or NC generally. They specifically specialize in group vacations, so kind of similar, and no doubt have spent a ton of money analyzing and figuring out what works. They claim to market on dozens of online channels, and they seem to know the right amenities to feature, have great design, services, experiences etc. Best of luck!

Post: Typical Occupancy Rate - and how to calculate?

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Would you mind sharing your Airbnb link? Our STR/MTR portfolio typically sees around 80% occupancy, and I've noticed that the online travel booking sites often push properties with consistently great guest experiences. I'm curious about your property type, amenities, photos, and reviews etc. Sometimes a few listing tweaks can really help you stand out. It might be more a matter of fine-tuning your listing than just a shift in the overall market. We are in 3 markets and seeing great occupancy

Post: Happy New Year everyone!

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Happy New Year! Any goals or resolutions anyone wants to share? 

Post: Airbnb claim process

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hi Dan, sorry you're going through this. Have you tried going directly through your insurance provider? 

Post: Cleaner + Handyman in Big Sky?

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Thanks @Avery Robertson! Just send you a message 

Post: STR regulations for a new market

Patrick Osterling
Property Manager
Pro Member
Posted
  • Los Angeles, CA
  • Posts 25
  • Votes 19

Hi @Reeti Peshawaria You can try this resources: 

Build Your Bnb: short term rental & Airbnb regulations For 400+ U.S. CITIES

(BuildYourBnb.com)

That's a resource Tony J. Robinson shared a while back for your exact questions. Not sure how accurate it is, but could be directionally helpful. Then, I would recommend connecting with STR specific realtors in a given market. Hope this helps!