I had a property management company that is offensive in their charges and their accounting practices. After notifying of service termination my next bill was over $2,000.
Let me start with the questions then the dialogue of a few issues to follow:
1.) Should I expect to see before and after pictures of work done? They said they would provide but I have never seen a single picture from them.
2.) Should I see invoices or receipts for materials purchased or labor hours utilized?
3.) If none of the prior two notes are provided, what are my rights to seek refund? Almost all work they did under repairs is being properly redone by my current and competent property manager.
After I sent notice of service termination my next bill was over $2,000. I called to complain and the manager said he did not have time to go over every charge. I went to better business bureau to complain but all of the complaints responses are from lawyers counter suing for slander. I was willing to just walk away and wash my hands of these guys but this unit earned several thousand in rent over the last two months and after their charges I received $300 of it. What can I do?!?!
If curious read on.
Notables (There are MANY more but this is already a novel):
Biggest complaint: They do not inspect or clean properties in a timely manner. I cleaned one of my vacant units myself after a month. Another went 2 months. I didn't even know the "2 month" unit was still dirty because they charged almost $500 for cleaning and lock changes. After sitting empty for 2 months they called days before the end of their contract to inform me a tenant was ready to move in (to get the commission). But the tenant wanted the unit cleaned prior to their moving in. Cleaned? After I asked what the $500 was for they said "lock changes and bulk item pickup." They didn't even finish taking out the bulk items which included a leftover chair and table and chairs. It still took two men hours to clean and pick up the remaining bulk items. The fridge still had disgusting moldy food in it.... lame. Worth pointing out the prior tenant was kicked out at the end of contract for recurring late and missed payments so the unit was left in bad shape. But I have seen $500 in cleaning and this was not it.
Another time they charged me almost $150 to remove a couch.
Their invoices sent do not match up with the monthly statements obtained online. Different charges on different dates. They told me this is because it is two separate data files... really?
SO BAD. Please tell me what I can do. Biggest item is are they allowed to just tell me they did work and not provide any proof.