Great questions, Ray. I've been hammering on those exact topics.
-My local showings in Rochester seem to go extremely well, and I conduct them exactly as I did when I lived in Oklahoma City. For some reason though, people praise the unit and say things like "I can't believe how nice you've made this place" and then for whatever reason never submit an application. If they do submit an application, it's awful, riddled with red flags. The application I got back today is the worst one I have ever seen with at least a dozen criminal offenses, including assault which resulted in Jail time. They said their background check would be clean, of course :) I don't know what factors are at play here in terms of the different market.
-Remotely, I've tried a few different things. I had an amazing tenant in the property and let him conduct showings while he was there. Several seemed promising, but never materialized. After he vacated, I conducted them myself over the phone with a lockbox on the property. These were okay, a little awkward, and I definitely didn't have my usual mojo. I'd love to hear any suggestions on showing the home remotely. Managing my properties remotely has been no problem at all, but I feel like showing remotely has been a nightmare. I don't really want to hire a realtor to do this because more than anything I'm screening the tenant during the showing. I could hire a property manager, but again I really don't need help with the management, just the showings.
-Applications: previously I would always have people submit paper applications, or email them a word doc immediately on my phone if they wanted to submit it electronically. I would definitely pressure people to fill out an application on the spot for me to review and be able to offer them a preliminary approval pending payment for and results of the background check. Many of my vacancies were filled this way. To cope with being remote and try to improve this, I have set up a mobile-friendly dedicated website for people to apply online and encourage them to do so immediately. I feel like this is a big improvement, but I also wonder if it's intimidating. My paper application is very deliberately designed to look friendly and easy to complete, and I often do need to coach people on filling it out. I lose this opportunity being remote, and I lose it with the electronic application. How does the community feel about paper vs electronic applications?