Thank you Daniel on the input and advise. I couldn't agree more on the comment of incompetence. Me and my partner provided all the paperwork required usually same day or day after being requested throughout the entire process. Clean title, and I had a conference call with them this past Friday to ask them what the heck is going on & why the communication has been so bad during this process... It was nothing but excuses and blamed the appraisal company that they manage didnt do XYZ, but even with the appraisal delay that they claim, they still are requesting documents and contact info to people like my insurance company that they should have got in contact with months ago. I feel like I have been holding their hand throughout this entire process begging them for updates. They pulled my credit Jan 5 and they didnt pull my partners credit until yesterday 2/26 which i don't understand how their checklist towards a refi could be so mismanaged.
In the conference call they keep referring to that we signed an agreement that had a lock period for 30 days, but there was no mention at all that this loan could not be extended, and they even said they never had a request to roll it into a new loan. They had no intention at all to let me know that my rate was floating and would drastically change until last minute and that's what I called them out about on our conference. When a loan is expiring, correct me if I'm wrong, but they should at least mention it to bring it up to say Hey, your loans expiring here's the plan. Not a peep, and all of these delays have come from them.
During this entire process, I have not received 1 call or email explaining any of the delays. Not 1 call or email even expressing that we will not close on time. Several calls and texts ignored to the point that I had to contact my loan originator from a different phone number so he would answer. Just a lack of respect especially when they wanted me to sign the agreement & make my deposit to start the process, I received a call/text email for 3 straight days to get the sale.
I ended up reaching out to the VP of the company on Friday and I plan on addressing these issues as high up the hierarchy that I need to ask them what do they plan on doing to resolve this. I don't feel like its fair to be paying the difference of over 1% of a difference on our agreed rate that was not closed even close to on the timeline they promised, and that they did nothing on their behalf to even address the rate expiring/ attempt to roll it into a new loan/ any type of solution, never mind never even mentioning in the beginning that this type of loan (10 year Interest only) could not be extended. If I can not come to a fair agreement, where either they 1 honor the original loan, or 2 cut me a check for difference in interest that will be paid, that i will be filed state and federal complaints against Eastern Union Funding.
Any suggestions for the negotiations that i listed, or if you were in my shoes, what would you deem fair.