Very kind of @Mindy Jensen to, unprompted, take my first world problem here to BP.
I'm the friend in question here. I'll post my experience here not as a whine about my specific situation, but for a larger discussion about hosting conduct in the short term rental world.
Here are the details:
- Our extended family is traveling together for a Thanksgiving reunion. 8 adults and 3 children. Short term rentals are ideal for families in our situation because we can all stay together at the same property. Also, because of the size of our group, properties that can accomodate us all can be tough to find.
- We booked the reservation on August 8, 2019 for 5 nights (Nov. 26 to Dec. 1) for $700 a night. We paid a $1,754 deposit (which was refunded in full when the reservation was cancelled.)
- Our reservation was cancelled 30 days later on Sept. 6. I immediately reached out to the host about the reason for the cancellation and received the following response:
"Hi Neil
I am very sorry, I was travelling overseas and I didn't adjust the price for the Holidays. For Christmas/New year, we have a 7 days min stay and $900/night.
My Apologies"
- I responded that I am a short term rental owner myself and that I had been in his situation, forgetting to update my calendar for a big weekend and that the cancellation put us in quite a bind this late into the booking season for Thanksgiving and that "...cancelling the guests reservation was certainly ONE way to handle it."
- He responded "Can u do 7 nights?"
- I have already complained to VRBO customer service and tagged them in a Twitter complaint. Their response was "Very sorry for the inconvenience, book another place."