So we ended up hiring the Rabbu team to run our short term rental in Charlotte, North Carolina. We started the conversation with them while we were under contract on our property. I interviewed four different property management companies. Their fee is 25% a month plus a monthly cost of supplies (depends on the amount of bedrooms) which is by far the highest but they made me feel confident that they were the right choice. We needed our short term rental to run in the background. I honestly don’t “want to think about it very often” which I’ve explained to every team member of theirs that I’ve spoken to. I manage 10 other doors of my own with long-term tenants and we both also have full-time jobs. We live in IL (although I’m from Charlotte) so it was very appealing that they would handle the day to day! When we expressed our goals to the Rabbu team I felt like they really understood. The other companies we interviewed weren’t able to provide everything that Rabbu could. Everyone just provide some thing different. None of them were bad options! It just depends on what the individual investor needs out of their property management company. I know this very well as I used to be a property manager myself. One company even only charged 10% but I would’ve had to do more than I have the time to do right now.
Anyways, they deal with guest management, cleaning, replenishing supplies, they also provide a portal so we can see guest reviews, revenue, net income etc. etc. As of the time of this writing I am unable to see the reviews of my property in the portal because they have a current system issue. They’re also unable to post our unit on other platforms besides AirBnb even though that was one of the promises. I’ve been told that they’re working on this and I hope the issues are resolved sooner rather than later. I feel like it’s important to be on VRBO especially since we provide an exceptional backyard experience for guests. Rabbu has a lot of people working for them doing different parts of the operation. There’s somebody on their support staff that I can email at any hour of the day. They don’t always respond but I am confident that they see my emails.
We’re pretty satisfied so far. We had to sign a year contract. It hasn’t been completely hands off but we’ve only been working with them three months.That’s the nature of property management! Every month it gets a bit smoother. I would totally recommend if you want a complete hands off short term rental experience.