@Kim Herrick It's intimidating starting out and wanting to make they right decision. Mistakes will be made at some point, and that's part of the learning process. You have the capability to evaluate this decision.
I purchased one fully rented property in September and have another under contract that is half rented. Fortunately no one is behind on rent or pays late. One tenant was in violation of the lease, I worked with them on it.
I will typically give it a couple months to get to know the tenant and see if they will work with you. If not you have the benefit of M2M leases.
There is always a risk of rocking the boat an losing tenants at the beginning. If you have a good lease in place, it will make things easier. The lease I inherited was not a solid lease and I found this out when issues started to arise.
Things to do right away:
1. Estopel Certificate or at least a questionnaire for the tenants. If you can get payment history, even better.
2. Have the tenants sign a release of information so the property manager can provide (if they choose too) sensitive information on the tenants.
3. Have the lease reviewed. Things that came up for me are who pays for pest control and in what situations will the tenant be responsible.
4. Be in contact with the tenant and discuss ways to catch them up. If you come in with an iron fist, your rapport building with tenants will be challenging.
5. Know your market. That will tell you the rents, and current vacancy rates.
6. What kind of work will be needed for the turnover? Do you have the budget and reserves? It is typically easier to perform renovations without tenants in place.