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All Forum Posts by: Maria Miers

Maria Miers has started 2 posts and replied 12 times.

@Emily Powell are you still with this PM. I read your other thread on pet guarantee and so many of the issues with this company sounded familiar. Interested in connecting to hear how you handled long term.

Post: C class PM recommendations

Maria MiersPosted
  • San Antonio
  • Posts 12
  • Votes 2

@Simon Stahl did you find a new PM? Interested in which PM you talked to that have a fee plus %.

@Simon Stahl did you ever find out why the unit was vacant so long? Curious how you handled it. I’ve had similar issues.

Originally posted by @Account Closed:

I ditto what Nathan said for the most part.

My two cents is this is a simple matter of records, which you have admitted to throwing out. (Whaaaaaat?) My hope is it will never come to the very extreme measure of filing an ethics complaint with the regulatory agency as Nathan and others have provided a road map to.

I might wait to see if they charge it next month, which could be used as evidence they have been charging it the whole time, but seeing as you called them to straighten it out, the charge might be removed for next month.

IMO, you need to scramble for evidence first, then go from there.

Thanks Merritt  I know what you mean about tossing out statements, not anymore. Agree with formalizing my request in writing. I’m told I should expect a call on Monday to discuss further. We will see where it leads  

Originally posted by @Bjorn Ahlblad:

@Maria Miers It is possible that the person you spoke with had no authority to say 'yes' to much of anything and gave you a 'no'.They certainly owe you the money regardless of accounting; and you should escalate the matter to someone who has the power to say 'yes' or file a complaint as you suggested. All the best!

Thanks Bjorn, I spoke to the assistant property manager and I’m pretty sure she spoke to the Property Manager first.  I do plan on escalating to their corporate office if necessary, but wasn’t sure if there were other options.  Appreciate the input.  

I’m a landlord but my question is from a tenant perspective, hope this is ok. 

I rent an apartment, I usually pay rent with a money order but office is closed due to COVID 19 and they’re asking for all tenants to pay online.  I never log into my resident portal but today i did to pay rent And noticed my management company has been charging my $25/month since November for renters insurance, claiming they did not have proof of renters insurance.  I found an email from November 27, 2019 were I emailed proof of insurance.  My policy lists them listed as an additional insured, lists my policy number,  and the policy period goes past the end of my lease.  My lease says if I don’t provide proof of insurance, they can charge me $25/month.  

They admit they received my email back in November and they’re sorry they didn’t update their records. They also say, they sent me email reminders in January and March saying they didn’t have proof of insurance and I didn’t respond so it’s not their fault I kept getting charged.  They claim their accounting period is now closed and they’re refusing to refund the incorrect charges. Not sure why I should GAF about their accounting period but that’s one of the excuses they’re claiming.  I do get a paper statement every month, which I open and review, then throw away, and I don’t recall ever seeing a $25 renters insurance fee, so I can’t go back and look to see if these charges are on there.  Assuming the fee was on there and I didn’t notice, it is still incorrect.  I’ve asked for a copy of my statement, since these are not online and waiting to hear back from them. 

Besides filing a complaint with TAA,  writing a review, and moving out at the end of my lease, any recourse for the fees the incorrectly charged me?

Thank you.

Originally posted by @Beau Fannon:

I build my own using public data. Its a slow tedious process.  Doesn't help that the official government data is often 3-6 months behind reality.  I would imagine that the list services are providing even older data here in Texas.

 What are the different data points or sources you use to build your list?. I looked at my county’s appraisal district website and a MF indicator isn’t obvious to me. 

Not sure how I would filter the database or what source to cross reference with. 

Thanks. 

Originally posted by @Mike Huerta:

@Joe Crupi can you elaborate? What are the taxes like in SA/Texas? I want to make sure I account for this when I run numbers. Thx!

 In my experience, owning a few homes in SA suburbs including 78250, I budget 3% of the county appraised value. It guess expensive really quick. There are exemptions for certain owners (e.g. military, senior etc). 

Originally posted by @Andrew B.:

this will depend on if he is a guest or if he has established residency. if he has furniture there and mail coming in he is usually considered to have established residency and would need to be evicted. if he just stopped by for a few days, he is a guest and should be considered a trespasser. however, in fuzzy situations police can sometimes refuse to help under fear that they are putting themselves into a civil matter (eviction) as opposed to a criminal matter (trespassing).

 No furniture, no mail. A guy who’s doing a construction job down the street and lives a few hours away. 

Originally posted by @Ronald Rohde:

Was the eviction completed? I second the trepass attempt, but actually getting police to help may be difficult.

 No, eviction hasn’t been completed but court date is set in the next 10 days. Though who would I be evicting if leasee has moved out and taken her belongings and the trespasser doesn’t have residency there? 

The trespasser has no furniture in the unit. He’s doing construction work down the street for a few weeks and has his tools are in the unit. He lives a few hours away. 

My brilliant PM agreed to give him Friday night (2 days) to get out. WTH??? I worry PM has set unfavorable precedent for me.