@Imran R.
The sales team at MartelTurnkey has a very good reputation for taking care of their customers, which is why many investors buy multiple properties from us. I'm sincerely sorry you had an experience that didn't match your expectations and that was curt. However, I would like to reply to a few things you mentioned: It takes time to get a home inspection set up. We need to contact the property manager who then needs to contact the tenant. It takes time. I'm not sure why you didn't get a reply from the PM company within the timeframe you expected.They are a third party independent company. Also I think your expectation that Antoine tell you there is freeway noise is a bit unrealistic. It certainly wouldn't be top of mind. We are more concerned about the property being rentable, that the main systems are in good working condition, and that it is cash flowing and appreciating. Otherwise, you would need a checklist of a million things like: does the neighbor have a dog, are you in the path of air traffic, does the school bus stop in front....Those factors all play into the appraised value and price we set for a property.
It is not just a numbers game for us. We genuinely care about our buyers. Of course I want to make a sale and move inventory but recently I declined a buyer because, despite having money, his expectations are unrealistic and I feared he would be super nitpicky and come back to blame me if/when he has a property expense. We don't have crystal balls and despite many eyeballs on a property, things can happen. Owning real estate comes with expenses and they aren't all predictable.
Anyways I'm sorry you had a bad experience and wish you better luck. We will also take your criticism and continue to work to improve.