Hi,
My first tenant just left on 1/31. We live downstairs. A little more than a month ago we texted her about someone (her son) bouncing a ball off the hardwood floors and telling her nicely that it was an issue. It's the second noise complaint we've given her in 3+ yrs, which IMO is pretty good. Both times she's had an issue about it. After the first time we told her if she was unhappy, she can break her lease, but just give us thirty days notice.
On 1/3/20, she gave her thirty days notice. We told her it was fine and thirty days would put her through 2/2/20. We would charge her a prorated rate of $75 per day for 2/1 and 2/2. We texted and emailed, she never replied regarding the subject. Fast forward to 1/31 she moves all her stuff out and we conduct the move out inspection. Everything is in good condition. She spoke to my wife about owing us $300 and my wife was confused and told her she didn't owe us $300.
On 2/3 I text her she owes us the $150 for the first and second, I have her security deposit, and to return her last set of keys (which she is returning late). She stops by and brings up the $300 again when the amount is $150. It's like she's arguing over why I am not asking for the $300 ? She even said "No, it was $300" when I told her it was $150. At this point, I'm sort of weirded out and she has this weird look on her face like can't comprehend. she says "I will have to seek legal advice over it and she would get back to me". Unfortunately, I gave her the security deposit.
I'm glad she's gone, she seems like a bit of a head case. We've overheard her on the nest telling a neighbor how strict we are so I'm sure she has said negative things about us. We've been great with repairs, and she was two weeks late with rent once and we waived the late fee.
I'm just the type of person who doesn't expect or want anything from anyone, so it bothers me to let this go and let her get away with it. I could of also scheduled work to start on 2/1 vs. starting on 2/3.
What are you guys thoughts ? I'm sure I could of handled this situation a lot better.