I'm back from a wonderful anniversary weekend and now have a moment to answer some questions that I overlooked.
@Jerry W. You said, "As I understand it your company hooks up with rehabbers and property managers, and you do the national/international marketing for them after doing due diligence to make sure the prices, neighborhoods, and management are reasonable?
I suppose I would have to look at your site to be able to judge the value you bring to your investors. Are you following up on companies you recommend to see if their price structure or business model changes? I realize I may be getting into an area that is explained on your site."
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The answer is yes, we do initial vetting on turn-key companies, property managers, renovation teams, lenders and insurance companies. We have a very long list of due diligence items we check out. We are happy to give you that list if interested.
The second part of your question is where my job gets really interesting. Do we follow up to see if the companies have changed? Honestly, we try to but it's challenging at times. We really have to rely on the feedback from our members to see if anything is changing.
Most of the companies we vet are smaller outfits or even mom & pop shops. Sometimes the four D's hit them (Divorce, Death, Disease or Drugs) and things change. What may have been a solid company last year may be suffering to survive this year.
For example, we had found a wholesaler/property manager in Cleveland whom we really liked. He was finding great deals, overseeing the renovations, barely marking them up, barely charging for management, and overall an honest, jovial guy. People liked him to the point where he had dozens of investors on his wait list. This addresses @Jack Tucker 's comments about how to grow as a turn-key operator without messing up.
Our Cleveland guy didn't know how to do that (I'll call him Bill to protect his identity). He tried to keep up with demand by hiring a contractor to oversee the renovations. This new guy ended up pocketing most of the rehab funds and just doing lipstick renovations. When problems arose as they always do when things are covered up, "Bill" started to sell some of this properties to pay for the renovations that should have happened. He was a man of integrity.
However...that same year, his wife got cancer and his cousin was shot and killed in a bar fight. He lost it at that point and his management company started slipping up.
By the time our members let us know what was happening, we were able to jump in and find several new property management companies they could switch to. Surprisingly, many stuck with "Bill" out of loyalty, even when the evidence was against him.
Here's my tip: As soon as you see problems, REACT QUICKLY!
This same situation happened in Dallas, where the turn-key operator/property manager was offering great service for years, but then he got a neck injury. Three surgeries later, we started to notice he was getting loopy - perhaps from all the medication. It was a hard decision, but we had to advise our members to move on and find new management. Some stuck with him out of loyalty while those who reacted quickly saved themselves from loss.
Bottomline: there's really no such thing as a "truly turn-key" investment when it comes to real estate. There is always risk. The key is that you have to know how to respond to it when it happens. We do our best to act as a watch dog for our members, but there's only so much we can do.
When we see problems on the horizon, initially we try to help the provider get their systems back in order. We give them the member feedback and brainstorm ways to improve. If they don't improve, we tell them we're going to stop referring people until they can get it together. Then we warn our members that they may want to make adjustments - like changing companies to protect themselves.
We also stay on top of it by visiting the provider often, and performing both inspections and appraisals on their product. I am open to any suggestion on how we can improve our process of being a "watch dog." But honestly, it seems BP is doing a really good job of it as well!