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All Forum Posts by: Kevin Luttrell

Kevin Luttrell has started 18 posts and replied 282 times.

Post: Property management company recommendations in OC

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

Thank you very much for the thoughtful response Dennis! I really appreciate it. TrueDoor appears to have a great reputation online, I'll be giving them a call.

Post: Property management company recommendations in OC

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

Hi All,

Does anyone have a good PM company they've used or are using in or around OC that you would recommend? I'd appreciate the insight. 

Thanks! 

John must have lucked out. I had a similar experience to you Josh and my management company said all of their other owners are experiencing the same. The fire inspectors couldn't care less about your bookings and are taking their jobs VERY seriously. 

Had my inspections done a month or two ago and they checked about a dozen items per property that had to be corrected and told us the properties were deemed "uninhabitable" until then and no one could stay in them. We cancelled our bookings for the next week while completing the work as quickly as possible, since as John mentioned they have the power to permanently pull your permit so you cannot rent at all. Once the work was completed we alerted the inspector and tried to get him back out ASAP to verify, but he wouldn't get back to us. They're extremely busy with all the inspections and permits they have to get done in the area. We did not continue to cancel our bookings after that - I decided that it was worth the risk since we did what was asked of us and wouldn't be fair for us to have to wait for him to have time to come back. 

So long story short I don't think it's likely they'll come back and check on your property to make sure you're not renting prior to sprinkler installation, but they can if they want to and if they find renters they can permanently pull your permit. Up to you on whether or not it's worth the risk. 

Post: More than one second home in the same location?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255
Quote from @Anthony Silva:

I have a second home that I use as a STR in the Outer Banks, NC. Can I buy another second home in the Outer Banks, NC for 10% down to use as a STR? Or would I have to buy it as an investment property with 20-25% down?


 As a mortgage broker I can tell you this is underwriter discretion. Some underwriters may not care or ask, while others may scrutinize the situation. That's why you're getting different answers/experiences in this post. 

Fannie Mae's definition for second home properties includes "must be occupied by the borrower for some portion of the year". An underwriter more heavily scrutinizing the situation might think it's unlikely you'll be vacationing to 2 different homes in the same area each year. 

Generally speaking, I have not seen underwriters look too deep into occupancy concerns related to second home vs investment property since Fannie/Freddie installed new LLPAs a couple years ago that make the pricing for each aligned in most cases. There is now essentially no benefit to obtaining a second home loan over an investment property loan, except for the ability to do 10% down rather than 15% (minimum for investment properties).

This info is all related to Conventional mortgage financing. If you work with a local community bank or credit union or some lender that doesn't sell to Fannie/Freddie in the secondary market, their guidelines and pricing could be different on this matter. 

Post: LLC registered in STR state or home state?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

I have LLCs set up in the state my properties are in, but if I could do it again I'd probably just do one for my home state because you have to pay business tax in CA if you live here even for out of state LLCs. So now I'm paying business taxes and renewal fees in both CA and TN...

If you don't have that problem with your home state, it's probably more about preference. 

Post: How do you pay your cleaners?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255
Quote from @Wayde Hall:

My cleaner has a app that she has me pay through and its completely free. Resortclean I believe is the name. She makes an account for her owners and then bills them off of each clean. It integrates right into my calendar as well so it notifies me for each clean and when the billing has been made. Very nice as a whole. 


 There we go! That's exactly the kind of alternative solution I was looking for. Thank you very much for sharing Wayde! 

Post: How do you pay your cleaners?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255
Quote from @Nathan Bisson:

Hey @Kevin Luttrell, I have to second what @Andrew Steffens said. We pay weekly via ACH. 

You may be able to get away with a monthly payment, but that's a lot of labor your cleaning staff needs to float until payday. If it's a single cleaner or small team, that may be a tough ask.

We used to pay via Turno for convenience. One of the biggest drivers of change was quality assurance. We found turnovers were being paid in full, despite shortcomings in the cleaning quality. The weekly delay in payment now allows us the chance to have our cleaning inspectors review the job beforehand. 

We will occasionally adjust down the cleaning payment to offset the cost of our inspector if they find deficiencies in quality and need to spend time improving things before the next guest.


 Very interesting. Do you run into issues with cleaner retention when reducing their pay? 

You have a separate individual inspect the quality of the clean for each turn? How much do you pay them? 

Post: How do you pay your cleaners?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

Thanks all. Looks like a good number of you pay monthly, which would be most ideal for me as well. Going to see if my cleaner will accept that. If not, I'll likely have to stick with Turo for the convenience. 

Post: How do you pay your cleaners?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

@Ryan Moyer I like that method! Only problem is my cleaner is low-income and might not be ok with a monthly payment vs per-clean. Have you run into that problem with your cleaners? 

@Brian Barch I completely agree, for someone who's scaling or who has a demanding primary job, it's not practical to be spending your time sending a bunch of Zelles or Venmos. That's why I've stuck with Turno this long. 

Post: How do you pay your cleaners?

Kevin LuttrellPosted
  • Lender
  • Orange County, CA
  • Posts 297
  • Votes 255

I currently use Turo, which I love for it's convenience and automation. I rarely even need to communicate with my cleaners at all since it syncs with my calendar and automates the payments. I just occasionally check the notes and pictures from the clean. 

The downside is it's expensive - they take 5% of the clean fee I receive plus 5% from the clean fee the cleaner receives. I guess that's not huge, but it feels like a lot especially when I try marking up the cleaning fee to guests to account for the Turo fees. 

For you self-managers, how do you pay your cleaners? Are you manually sending payments to the cleaner at each turn? Anyone use alternative methods to automate the process?