@Marcus Auerbach, thank you for your reply! Glad to hear we are not alone in our approach! Thank you for sharing your insights!
Personally, I have had no trouble with connecting with HR, and usually get a reply within 24 hours, aside from this whole 3rd party trend lately.
On the other hand, about 70% of the paycheck stubs submitted to us in the last 6 months have been fake. My day job involves identifying fraudulent documents, so it helps tremendously, and most fakes have spelling, punctuation or mathematical issues, or are just badly done overall, but there are situations where I am in doubt and would love a 2nd opinion.
This whole 3rd party verification service trend is also really concerning to me as an access equity issue, as in how low-income individuals are disproportionately affected due to the high cost of verifications that is a lot easier to pay for applicants who apply for B and A class properties and have higher incomes.
We have used TenantBackgroundSearch that is powered by SmartMove, and found it helpful, but its information regarding employment is often out if date, in my experience. And with the eviction moratorium in place, we are very cautious who we rent to, even at the expense of a higher vacancy rate.