Quote from @Christopher Schult:
Batch reps state that you can call 150 times per day, per number. However, they don't state how many times per hour, but they do say that cab affect being flagged.
I'm just getting started, but im going to have my VA call me on a daily basis, to make sure its not flagged. It's free, and only takes a few seconds. I will also review the analytics on a daily basis.
Unfortunately, spam/nuisance scoring is often done by the terminating carrier in real-time. A number flagged as spam at one point during the day, may not be flagged several hours later. If your VA calls you to verify, make sure you don't have him/her in your address book. Even then, spam scoring models and treatment of CNAM (calling name/caller name) varies from carrier to carrier, and call to call. What might display on your cell phone may not necessarily display on your business VOIP line or your home landline...
Here is the guidance that my company provides to consumers:
1. Do not use one main calling telephone number for multiple uses. Outbound numbers used for multiple purposes tend to get flagged by analytics engines and receive mixed feedback from consumers. For example, a telephone number used for marketing should not be used by other departments for other subjects.
By segmenting the use of telephone numbers by purpose or by subject, enterprises can improve their number’s status as legitimate.
2. Avoid excessive calling to the same call recipient. Review the number of times a particular user is called across all outbound calling campaigns from the same calling party in a short amount of time. Call recipients are generally tolerant of receiving two calls per day from the same calling party. However, once those calls increase to three or greater per day user tolerance significantly drops and users begin to block numbers or mark them as spam.
3. Ensure users expect a call. Review the methods used to opt users into outbound calling campaigns to ensure they are clear. Validated users understand they should expect a call from the calling party and place the calls within 90 days of the user opting in to be contacted.
4. Respect users’ requests not to be contacted. Comply with Do Not Call lists, other TCPA requirements, and user requests not to contact and provide a number/contact information that called parties can use to prosecute or report any alleged violations of law.
5. Provide a consistent, real, and user-dialable telephone number with every call you make. Calls from a calling party number that is invalid or not assigned to the caller will likely be flagged as spam and may be potentially blocked.
6. Provide a consistent Calling Name that matches the context. Displaying an accurate and consistent Caller Name gives customers more confidence in knowing who is calling and helps them make the decision to answer the call.
7. Align the context and content of calls for the duration of the number’s assignment. Consistently using the same number for the same purpose results in a more accurate reputation. Keep your numbers to a single subject (department) use to avoid being tagged as a robocall.
8. Document normal calling patterns. When launching a new call campaign, use a number that is compliant and known. This will aid analytics and service providers to designate the number as legitimate and not a number that’s being spoofed. Avoid unusual spikes in traffic volumes and follow and document expected and normative call pattern descriptions.
9. Don’t use a pre-recorded message for lead prospecting calls. Have a live person on the call. Call recipients are not very tolerant of lead prospecting calls that use a pre-recorded message and often report them as spam.
10. Don’t call unassigned numbers frequently. Know your customers and their current numbers. Frequent calls to unassigned numbers become a red flag and mirror a technique that bad actors use by dialing random numbers looking for unsuspecting consumers
Hope this helps!
