Originally posted by David Tower:
Josh I know you're a podcast guy. Take a listen to episode #27 of REI Mastery with Joe Mccall if you have a few minutes.
Just got done listening to that episode, and I have to say, it drove me NUTS!
"I'm sure the house is sold already, right?"
"Surely the house isn't vacant is it?"
"I'm sure you must have good tenants in there?"
"The house can't be costing you any money, right?"
"How do you feel about this?"
--"That sounds good."
"What?"
--"That sounds good."
"What does that mean?"
--"Um, I'd be interested in getting more information"
"And then"
--"Yeah, I'd like to do that."
"I'm sorry, I couldn't hear you, my hearing aid fell out."
--"Yeah, I'd like to do that, yes"
"Oh, okay, great."
I was actually *annoyed* just by listening to this role play. As someone who's been in sales for quite a while, I am acutely aware of the techniques of using presumptive questions, and making the client repeat themselves. It's just so manipulative and slimy. Early in my sales career I tried these techniques for about a week before giving up. It always seemed to agitate my clients, and sometimes I got the impression that they felt like their intelligence was being insulted. And I feel the same way when others try it on me. But hey, your mileage may vary.