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All Forum Posts by: Joe Norman

Joe Norman has started 15 posts and replied 1197 times.

Post: Getting real estate agent as investor to access MLS

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

If MLS access is your only goal then becoming an agent is an expensive way to do it. I personally wouldn't spend all the resources necessary (time and money) to obtain, and maintain, a license simply for MLS access.

Post: How to Legally Deduct Security Deposit (Tenant Uses it as Last Month's Rent)

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

In Maryland you are required to provide a Move Out Statement that lists all of their credits (security deposit, interest on deposit, prepaid rent, etc.), outstanding charges (rent, late fee, damage) and the balance (surplus to be returned or amount still owed).

I would notify the tenant now that the SD is NOT intended as their last months rent payment, and that they will still be responsible for that as well as any damages. Collecting on that threat is a different issue but you can at least put it out there.

Post: Who do I contact for questions about applying for a rental license?

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

Depends on your question I guess but I would start by contacting your Realtor and/or your Property Manager. Both should be able to answer your questions or quickly get you an answer if follow up is required. If you don't have a trusted Realtor/PM, or if yours doesn't have the answers, then you can always contact whatever government entity is requiring the license (hint, in Maryland it will be either the County or Municipal government, not the State).

Post: Closing on 1st Investment Property - Best Way to Collect Rent?

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

(1) You're not crazy, but make sure you're in compliance with what the lease agreement says about how rent can be collected. 

(2) I'd say whatever works best for you, just make sure that your lease is written in a way that gives the landlord flexibility on how rent is collected. Electronic payment is fine and I wouldn't worry too much about appearing "professional" as a mom and pop landlord, make it as easy as possible on yourself and for your tenants.

(3) Professional PM software is definitely not necessary for a 2 unit mom and pop operation, but do make sure that you are keeping good books come tax time.

Post: Tenants that don’t clean, ever

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

Unless it's a habitability issue (e.g., the mess is attracting pests, allowing mold to grow, etc.) then I wouldn't worry too much about it. If the shower has to be replaced at turnover at this point then cleaning it now won't make a difference.

I would notify the tenants that they are in violation of their lease (assuming that they are) so that its on the record and then continue collecting their rent.

Post: What is the Most Useful Graduate Degree for Real Estate Investors

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

Agree that experience is the best education. That said since you want to get a graduate degree for work, I would suggest something business related. MBA, Finance, Accounting... There are also Graduate Degrees specific to Real Estate (Johns Hopkins offers and M.S. in Real Estate and Infrastructure).

Post: Property Management Reccomendation

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087
Quote from @Nathan Gesner:
Quote from @John Fleming:

I don't have any personal recommendations, but something below may help you in the search.

Start by going to www.narpm.org to search their directory of managers. These are professionals with additional training and a stricter code of ethics. It's no guarantee but it's a good place to start. You can also search Google and read reviews. Try interviewing at least three managers.

1. Ask how many units they manage and how much experience they have. Feel free to inquire about their staff qualifications if it's a larger organization.

2. Review their management agreement. Make sure it explicitly explains the process for termination if you are unhappy with their services, especially if they violate the terms of your agreement.

3. Understand the fees involved and calculate the total cost for an entire year of management so you can compare the different managers. It may sound nice to pay a 6% management fee but the extra fees can add up to be more than the other company that charges 10% with no additional fees. Fees should be clearly stated in writing, easy to understand, and justifiable. Common fees will include a set-up fee, a leasing fee for each turnover or a lease renewal fee, marking up maintenance, retaining late fees, and more. If you ask the manager to justify a fee and he starts hemming and hawing, move on or require them to remove the fee. Don't be afraid to negotiate, particularly if you have a lot of rentals.

4. Review their lease agreement and addenda. Consider all the things that could go wrong and see if the lease addresses them: unauthorized pets or tenants, early termination, security deposit, lease violations, late rent, eviction, lawn maintenance, parking, etc.

5. Don't just read the lease! Ask the manager to explain their process for dealing with maintenance, late rent, evictions, turnover, etc. If they are professional, they can explain this quickly and easily. If they are VERY professional, they will have their processes in writing as verification that policies are enforced equally and fairly by their entire staff.

6. Ask to speak with some of their current owners and current/former tenants. You can also check their reviews online at Google, Facebook, or Yelp. Just remember: most negative reviews are written by problematic tenants. A tenant complaining online might indicate that the property manager handled them appropriately, so be sure to ask the manager for their side of the story.

7. Look at their marketing strategy. Are they doing everything possible to expose properties to the broadest possible market? Are their listings detailed with good-quality photos? Can they prove how long it takes to rent a vacant property?

This isn't inclusive but should give you a good start. If you have specific questions about property management, I'll be happy to help!


 In addition to Nathan's great recommendations, I also suggest verifying that the PMC is licensed. Maryland is one of only a handful of states that does not require Property Managers to have a license from the Real Estate Commission, although it is optional.

Also, selfish plug, I am fully licensed and run Blue Door Residential Property Management and am happy to speak with you. Feel free to reach out.

Post: Scaling out of state while busy working my W-2

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

A solid property management team (or maybe multiple PMs if your portfolio is large enough) is a must for out of state investing. Be sure to do your due diligence and make sure the PMC is licensed (if required, it's not in all states) and insured. Get references, confirm their systems and SOPS are in place. Do everything you can to make sure you're hiring a solid partner who will protect you and your investments.

Post: Best Down Payment Option

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

I really dislike the idea of borrowing down payment money. If you have money saved up use that, and if you don't then save up.

Post: Breaking Up with Property Manager Frustrations

Joe NormanPosted
  • Property Manager
  • Baltimore, MD
  • Posts 1,232
  • Votes 1,087

I'd give the current PMC the benefit of the doubt and assume they are just trying to do this by the books as opposed to dragging their feet, but otherwise agree with @Theresa Harris. Tell the current PMC to transfer the SD to the new PMC, that way they have a record of handing it off to a licensee (assuming PMCs are required to be licensed in your state) and are covered in case of a Real Estate Commission inquiry. They in the new PMC wants you to hold it they can deal with you on that directly.

I'm wondering why your new PMC won't hold the deposit though, have you asked them?