@Natalie Cloutier thanks for starting this thread! I know it will be helpful for tons of BP'rs. It is very important that we all understand that this situation WILL affect someone around you, whether it be a family member or a tenant, and to be as helpful and kind as possible. Karma is real. Here is the letter I sent out to my tenants yesterday, feel free to use any bits that strike a cord with you---
Hi everyone,
I wanted to touch base with each and every one of you, and encourage an open line of communication through these unprecedented times. First and foremost, I hope everyone is staying sane and healthy, we may be quarantined for some time but this could be an amazing space to reset, reflect and recharge from the fast paced city life that we have become accustomed to.
I hope your employer or clients are understanding and able to keep you employed and in business. Most may be ok through these troubled times, but some may not be as fortunate. We are normal people too and want to work with you as best as we can to soften any potential hardships. Rent is still due. We still have to pay our mortgage, taxes, insurance, and utilities to maintain the building and to keep your home feeling like home. We aren't a large multinational corporation with massive reserves and big cushions to fall back on, but we are human beings that have empathy for a situation that no one alive has ever been through.
We are keeping our eyes on programs that the government is designing to help individuals, especially tenants, to get through these hardships. This is a rapidly changing time, so we are going to stay up to date on what our government plans to do, and will make sure to keep you updated with any programs that become available. At this time, small maintenance requests will be put on hold, but of course if anything big needs to be attended to our maintenance is still available. I am always available to connect and talk through your individual situation, as each person may be living through different experience. You can call or text me anytime on my cell, I'm here as a resource and to help you get through anything at all. This will be a moment of time that will be written about for decades, and it is important to remember that we are all in this together. We as humans can and will evolve to adapt to our new realities and I'm confident that we will get out on the other end stronger and greater than ever before.
All my best,
John Westbrook
Hope this helps at least one person, cheers!
-JW