I am investing remotely in Cleveland from CA. I have bought 4 duplexes since February, so I am very new and would not even consider them stabilized yet. I am using Holton-Wise for the property manager and their associate Varner Group for the realtor as well as their associate Hoag agency for insurance and Black Tie Title for closing. I can give you a summary of my experience so far. For the record while I am a client, they did not ask me to write any review. And while I will refer to Holton-Wise because that is part of my experience this is mostly about my experience so far.
I have been very happy with my service at Holton-Wise. I am purposely investing in higher class (A-B) properties, so sacrificing some cash flow for stability and the ability to exit easier if the time comes. The objective is to use the cash flow in 10-20 years to offset part of my income when I retire. I have a very high paying W2 job, so replacing all my income and retiring now is not feasible (or desired).
James offers a service where he will do a personalized analysis (30-40 min youtube video) of the property for ~$500. While I am easily capable of analyzing the numbers on my own, I found that the information was was well worth the money. To me it is similar to paying an attorney to analyze your legal situation. You can't fully replace experience with knowledge. Example of what it looks like in the link. I have had all but the 1st property analyzed and 3 that I didnt buy for various reasons.
https://www.youtube.com/watch?v=g1WfG2teuKE
I use Wells Fargo for my mortgages, I have a good relationship with the banker and mortgage officer so that has been very smooth. Varner Group (Stephanie is my broker) is great. They only do investment properties so everything is geared to that. It is all over email and e-signature (until the closing) so that is quick and easy. Because they are all integrated they all talk to each other without the need for me to coordinate. So the realtor handles everything until it gets to closing, it moves seamlessly to closing, then after closing it moves automatically to property management. I purposely choose this because I want the most passive investment possible. It is living up to the billing
Holton-Wise takes care of property management (10%) with additional fees for things like service calls. They also quote and take care of any repairs and turnover costs as well as renovation of units. I have already had 1 unit have to be evicted (well started to evict), they do all that also for a fee. I also already had a bathroom leak. My job is to approve and pay and they do everything else. I am sure someone will point out I could arrange these things cheaper, and maybe I could (after making all newbie mistakes and the inefficiency of remote). But then I would be taking my time which at about $200 an hour would not net out positive. Again, my objective is not to make the most possible, my objective is to make the most possible with the least amount of involvement. If I did not have a "turnkey" property manager I would have just not invested.
I do have to set up utilities, that is the worst part for me. There are a variety of agencies across the cities. Some have good websites and others don't. I takes up to 2 months before I can get everything settled into an e-pay. In Cleveland owner has to pay water/sewer but I have to do electricity and gas when it is empty and such. Real pain.
The most important part, investment returns, I can't really say. I would say it takes months if not years to actually stabilize the properties at final levels. I will say you can easily find class B units that meet the 1% rule in Cleveland. I think it is a great city for rental investment. I am finding myself specializing in the Lakewood part of town. It is already partially gentrified, so not the best deals, but you can find the "worst house" on a great block right off the MLS. Several I have bought require renovations, but I will wait until a natural turnover. They all currently cash flow now, however, so any additions in the coming years in gravy. Again, this is a long play for me. In 3-4 years if I have all renovated units with market rent and good tenets that would be right on schedule.
Hope that helps