My review of Alpine Kansas City Property Management. Owners Marcus and Cara Painter. Alpine managed 4 properties I owned. This business relationship ended in disaster. According to Alpine's own records, Alpine failed to properly winterize a two story duplex I owned. They state that the contractor was at fault and they also state that the city's water shut-off valve was faulty. They state that the contractor could not shut off the water to the duplex. Well, the upstairs toilet froze and busted. Water penetrated the lower unit for days and days. Alpine discovered the incident. They replaced the toilet free of charge. They ripped out some (not all) of the sheet rock. They allowed this unit to set in a wet state for weeks and allowed mold to grow. They did nothing to mitigate the mold growth. The mold was actually going through the Sheetrock. They told me they were going to take care of this matter and this house was also listed for sale on the MLS by Cara. I only discovered the severity of the situation when I payed a surprise visit to this property, the Painters actually told me they had interested buyers haha. Mold everywhere. Gaping holes in some of the Sheetrock. The front door was so swollen from water damage that it couldn't be closed. Over 15k in damages. Alpine did nothing to make me whole. They didn't repair anything. They didn't compensate me financially. I've been back and forth with the BBB and the Missouri Attorney General. Nothing. Alpine blames the city for a faulty shut offer valve. If the valve wasn't working, they should've dug a hole and put in a private shut off valve. But no, they left my vacant unit unwinterized in the dead of winter. The heaters were off, no antifreeze present in any pipes. Then Alpine states that they couldn't make the repairs because I fired them and they couldn't gain access to the unit. Long story short, the unit was under their management and they destroyed it. I get it, mistakes happen. But they pointed the finger at everyone but themselves and did nothing to make me whole. Excuses and lies!!! They'll say anything to protect their reputation. It's the city, it's the contractor, the owner denied us access. Just make it right!!! You had ample time. I've got their emails, photos, 3rd party abatement teams. All the proof. I had several other issues with them as well. Poor craftsmanship on repairs, numerous clerical errors, employee turnovers, I'll never get one penny for their mistakes but I want other people to know how these people do business. Do your own research if you plan to do business with these people.
