Hi everyone! I have a tricky tenant situation that I could really use some help navigating! What better place to turn than BP, right? :)
Here's a little context -
I have a new build townhouse in southern Colorado Springs currently rented out to 2 younger women on a 12-month lease from October 2021-2022. They are friends who decided to rent the place together to split the rent. They moved into the property about 4 months ago and have been somewhat of a headache ever since. Besides constantly requesting things that typically fall under the tenant's normal maintenance responsibilities, one of the tenants had a situation where their ex came and threw a rock at the front window and broke the pane. Not a huge deal really, as she was open and up front about what happened and we went ahead and got it fixed and charged it back to her.
However, the current situation is one that I haven't encountered before! Here's the scenario - Sunday morning I woke up to a text message from one of the tenants (let's call her Lisa) telling me that the other tenant (let's call her Holly) has had a cat in the property since day one. We were adamant that cats are NOT allowed at all, but we do allow dogs with a monthly pet rent and upfront pet deposit. In addition to this, she has also been allowing someone to stay with her on a regular basis for the past 2 months. Ever since the guy moved into the property with Holly, my tenants have not been getting along with one another. Lisa said that Holly is going to be moving out and there are damages from the cat and other things that will need to be taken care of before she moves out. Lisa wants to stay in the property and has asked me for permission to look for another roommate, or else see if we can just qualify her as the sole tenant. Unfortunately, she doesn't have a great credit score to begin with and also lives paycheck to paycheck as it is, while supporting 2 kids as a single mother so not sure we would be comfortable with just her living there and trying to cover the rent.
Being in Colorado, I know we have stricter eviction rules than most, and just trying to navigate the waters the most effective way to avoid going through the entire eviction process if possible. I would love to figure out a way for Lisa to be able to stay in the property if Holly intends to move out, but not sure how this affects the security deposit and lease. I also need to figure out how I can use the security deposit to help with the damages from the cat and other things that Lisa has said need to be addressed. I will be going down there on Thursday for a walkthrough and to talk to Lisa about the situation but for now, this is as much information as I have available.
I would love any advice I can get on how to best handle this situation! Thanks in advance!!