@Colleen F. Shocking that people would deliberately ignore the lease and/or requests by an owner but I guess it makes sense. How much do you pay these people to ignore you? I find it shocking that property managers would vet bad tenants KNOWING they will have to deal with the repercussions. I guess that is the cycle of bad management - lease up just to get the fee, then have to deal with bad tenants creating more issues that go ignored, and so on and so forth.
@Jason Hirko Good point - the do a lot of the "dirty work" when it comes to dealing with tenants and the every day tasks that the investor doesn't want. But don't you think if they did their jobs well (i.e. vetting good tenants) they'd have less headaches to worry about?
@Shawn Ackerman - that's a great strategy. Once you find a good "team" to support you, you can focus on the big money maker of your business - the investment piece. Meanwhile, the other members of your team benefit from you as well. A win-win for everyone. How long did it take you to vet your PM and find someone you want to work with long term? Seems like people go through quite a few before finding the right one - or at least one that they deem acceptable.
@Kristopher Hanks - Good timing for this post! It amazes me that property managers can be so bad at communication when their business is wholly based on providing a service and dealing with PEOPLE on both ends - the owner and the tenant. Communication is clearly a key component that is missing here which is shocking. How "hands on" are you? Do you expect the property manager to deal with issues, maintenance, accepting tenants etc. without telling your or are you involved in the decision making?
@Nick C. - I was afraid you'd say that! Certainly true that no one has as much stake in the property as the owner. Regarding the economies of scale you mentioned, I would think that if you only had 1 unit that needed to be managed you'd seek out a smaller manager that wouldn't be deciding whether to spend time on a 100-unit complex or your single family ranch, but someone who had a small portfolio of multiple similar properties to yours instead?