late to the thread. I'm leaving Evolve and likely taking back my other property from its manager. The perspective for Evolve is the cost needs to be viewed as 14%. The fee break down is 10% for their services, 3% for processing, and they also charge 10% on the cleaning fee which I view as about 1%. Redawning also has this fee structure, but they handle in stay communication. But, they do not remit taxes like Evolve does. You actually have to mark up the cleaning fee to break even on it, which Evolve will not tell you by the way.
However, the main problem with most managers is the cleaning fee mark up and ADR mark up. This balloons the cost significantly. For a 5 bedroom house my cleaning fee on various platforms marketed by managers is $314 -$800. I can have it done direct for < $225. I'm taking control of the listings, and will likely use yourfrontdesk and will easily under-price the managers. My main concern is getting algo pricing in place.