Is it ever advisable to reach out to a tenant when you already have a PM in place? There are a couple of reasons why I am considering doing so, but before getting into them, let's see if I can understand the risks involved with reaching out to them:
1) I might undermine the authority of the PM.
2) I open myself up to that possible 2 a.m. call in the future when the the PM should be contacted instead.
3) With my contact information, the tenant could potentially play me and the PM off of each other down the road, making the PM's job and my life unnecessarily complicated.
I own an SFR in Indianapolis and am dissatisfied with my current PM because
1) they're not even based in Indianapolis and more importantly
2) they don't always return my calls/emails and take too long to give me basic status updates on items like outstanding work orders.
But I've got to first line up a replacement PM before firing the current one.
Meantime, I'd like to reach out to the tenant because
1) The tenant had expressed (through the leasing agent at the time of lease signing) a desire to build a deck and backyard fence. I'd like to know if they were still interested in doing so. For all I know, they may have tried to seek permission from me through my PM, only to have their request fall on deaf ears.
2) I'd like to hear whether their needs are being taken care of by the PN. Last thing I need is for a good tenant (which I believe they are, having paid timely rent every month since moving in) to move out because the feel their needs are not being met by the unresponsive PM. I feel I can't trust my PM when they tell me that the tenant's home is fine and that the tenant is satisfied.
According to the leasing agent, my current tenant received glowing reviews from their previous landlord of 5 years, who called them model tenants that treat a rental home like it is their own. That landlord had to sell the home, which is the only reason why the tenants needed a new home and eventually moved into mine. That glowing review, along with their preference for a two-year lease, and their desire to build a deck and fence on their own dime all paint a picture of a responsible tenant, the kind I should comfortable reaching out too with minimal risk of repercussion.
Thoughts or suggestions?