@Devin Bost, I understand the dilemma you're facing in choosing between full-service property management and a more hands-on approach for your short-term rental. Given that you have already set up essential automations (Hospitable, Pricelabs, Schlage, etc.) and built solid relationships with local services (cleaning company), you might not need a traditional full-service manager. Instead, a hybrid approach could be more cost-effective and aligned with your goals.
Why Full-Service Property Management Might Not Be Necessary:
Based on my experience, Evolve is a popular "half-service" property manager, which means they handle tasks like creating professional listings, managing dynamic pricing, guest communication, and advertising on platforms like Airbnb, Vrbo, and Booking.com. However, they don’t offer on-the-ground management, restocking, or property maintenance services that are crucial for remote owners. This setup may work for investors who want to remain somewhat involved, but it can fall short for out-of-state owners looking for passive income
From your description, it seems you have a system in place for these foundational services. So, paying Evolve’s typical 10% management fee might not deliver the value you’re looking for. Other options like Vacasa or Casago might offer more complete services if you’re willing to pay a higher percentage (18%+), which includes maintenance, check-ins, and restocking
Considerations for a Guest Services Manager:
The alternative of hiring a local guest services manager at a fixed rate could work, especially if you only need them to handle physical tasks (e.g., greeting guests or handling emergencies). With tools like Stayfi and The Host Co for direct bookings and in-house store management, you’re already taking steps to maximize revenue. A fixed-rate manager might let you retain control over the booking process while saving on commissions.
If direct bookings are a primary goal, having someone motivated to push these (beyond the traditional channels) is crucial. I would recommend negotiating performance-based bonuses rather than commissions, ensuring that their focus aligns with your revenue strategy.
Given that you are looking to expand your property with an in-house store and unique theme, a property manager focused on tailored guest experiences rather than just bookings would be more beneficial. Perhaps, hiring a local co-host (or even a boutique manager) who is passionate about your property’s brand might be the sweet spot.
PS: One interesting fact—Evolve’s 10% fee often excludes local vendor costs like cleaning, which can add up to an additional 10-15% of revenue. This is something many hosts overlook when evaluating their options
Let me know if this helps clarify, or if you want to dive into other management solutions!
Jasper