@Scott Loud I'm sure other people who invest out of state can advise better on this because I haven't had to do what you're talking about. I work best F2F and haven't been forced to adapt to the remote lifestyle yet.
Some basic things I do:
- I'm all over their social media, personal and business (if they have it). People post a lot of stuff that tells you a lot about they way they think and live, if they're respectful towards others, etc. IE - my spouse wanted to have the car detailed by the local mobil detailer. Mixed online reviews, but overall appeared they did quality work. Looked at their social media and it had some strong, aggressive language, that imparted a hate tone towards certain people. As a result, we didn't use their services but found someone else.
- check for a D&B score. If they have one thats a good start. Although this report is generally used to assess a business from a creditors prospective, you generally don't see the companies that'll rob you blind posting good scores with D&B. Pulling a full report from D&B can be a little expensive ($140?) cheap compared to hiring the wrong company.
- BBB - I think everyone knows about this one
- public records - criminal and civil (again everyone probably knows to do this)
- LARA - in Michigan this is the department that handles all licensing for trades people. If they have a license, how long they've been licensed, ever been revoked, suspended, or a claim filed against. Find out what licensing requirements are in your state and city, and who governs it.