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All Forum Posts by: Heather Frusco

Heather Frusco has started 5 posts and replied 81 times.

Post: COVID-19: Rent Stats and Lessons Learned

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

As investors we're all about figuring out what works in unique situations and learning from one another. I'm hoping everyone can share if they have received rent for April and what steps they top prior, if any: 

1. What % of your Tenants paid rent?

2. Did you send out a 'letter' before tenants said they would have trouble or did you wait until they contacted you? 

3. The type of property (SFH, Plex, Apartment) ? Class of property (A-D)?

4. Is the area under a COVID-19 eviction moratorium? 

5. Any unique observations? 

I'll start I guess... 

1. We received almost all of our rents in full (98%); and the one that did not pay in full (SFH B class), we worked out a payment plan (they paid what they could and we spread the rest over the lease term)

2. We did not send out a letter to tenants prior, we only addressed hardship issues as tenants contacted us. 

3. We have SFH and Apartments ; SFH - A & B class ; Apartments B-C class.

4. Yes all of our units are within eviction moratorium areas. 

5. We noticed oddly enough that most of our tenants actually paid their rent earlier than usual. We had 3 that asked for 'forbearance' once we explained that we needed proof from their employer and that they would still be responsible - only 1 followed through to a payment plan (the other 2 paid in full). 

What's your experience so far?  

(be honest... no one's going to judge you... this is all about gathering information for next time)

So far Tenants have options in making their rent payments... there are multiple options from a stimulus bill offering $1,200 per adult, to $600+/week offered for unemployment in addition, to state unemployment, to personal loan availability, to LL’s making it easier where possible. One option that some LL’s are able to offer their Tenants is to pay their rent with a Credit Card.

...and, if you have a credit card, you’ll generally fall into one of two camps...

Camp #1 – Have credit cards to receive ‘points’ or ‘cashback’ by using them to pay for most anything from entertainment, to food, to utilities, to most other things... Why would shelter be any different?

Camp#2 – Have credit cards to be used only as an ‘emergency’ – Don’t know about you but if you’re not able to make your payment for the roof over your head... that does constitute as a personal emergency.

Ironically some Tenants ‘scoff’ at the idea of using a Credit Card to pay for the roof over their head... the claim is usually the same ‘I don’t want to go into debt...’ which is ironic that one would all of the sudden have a ‘financial intuition’ even though those in such a position have failed to prepare financially leading up to now. To add to the irony... is that we personally have worked out deals with tenants to DEFER rent, I’ll say it again defer the rent – not forgive – which means that rent will still be due... a debt. Here’s the big difference however...

When a Tenant uses a Credit Card to pay rent they are on the ‘hook’ for the payment (if you call paying as agreed a ‘hook’)... there is no getting around it… if they place ‘chargeback’ it can easily be held up in court at a later date to force them to comply and pay their debt to the LL... if they fail to make their payment to their CC company... they are sent to collections... in other words... THEY ARE HELD RESPONSIBLE ... which is where most have issue with using a credit card... instead hoping to defer rent to a later date and then walk-way before their balance is brought current or rather hope to just have their balance ‘disappear’... so really there is only one question on the table left to ask...

Why aren’t you able to use your Credit Card to pay your rent again?

Post: COVID-19 Eviction Moratoriums help who?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

@Bjorn Ahlblad for sure agree... I don't anyone is scoffing at you now. We're in the same mindset-- a vacant unit is superior to an occupied unit with a non-paying tenant - we rather keep our vacant units, vacant then to fill them with non-paying tenants. 

Post: COVID-19 Eviction Moratoriums help who?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

@John Underwood yeah agreed. For those which have security deposit maximums such as month and a half... will just simply side-step it and will instead require 1 and 2 months rent upfront. We're doing that now with our new acquisition keeping it vacant for a bit and will then require 1st and last months rent in addition to requiring an ACH authorization along with maximum allowable security deposit. The end result is going to be... good tenants will have no issue moving around while bad tenants during this pandemic will be 'squeezed' out... meaning they'll avoid moving because of a bad record; inability to pass a verification and of the more stringent LL requirements... while at the same time being evicted (once open) out of their rentals for non-payment... a case of burnt bridges and no one willing to take them on. 

Post: COVID-19 Eviction Moratoriums help who?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

@Guifre Mora rent control is a great example of government intervention hurting those very same people - Tenants - it's intended to help. Most Californian investors want nothing to do with the housing issue and will choose to invest out of state, if they can help it. Those which remain, just adjust their maintenance expenditures which leaves the very same Tenants which originally, wanted rent control wondering why their rent remains high and their rental quality is horrible... an example of LL's and investors pivoting and moving faster than politicians ever can. 

Post: COVID-19 Eviction Moratoriums help who?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

As many know there are eviction moratoriums across the country. For those which can’t or don’t want to pay their rent it’s a blessing... but is it really? The free-market seems to work pretty well in rewarding and correcting those individuals which do and those which don’t take financially responsibility and preparation for their situation; moratoriums however take that from the free-market and allows govt. to temporarily dictate evictions. Not only are moratoriums going to hurt the very same Tenants that they are ‘intended’ to help but they are going to have consequences long after they are done... simply because investors, LL’s and the free-market move and adjust much faster than govt. possibly ever could.

Eviction moratoriums will likely hurt Tenants. Why?

1 – Moratoriums only delay the inevitable – lets be honest the reason for evictions is because a Tenant is either: not paying rent, destroying a rental unit, not abiding by the lease terms originally agreed on or all of the above... because of this LL’s end-lease and typically seek evictions. A moratorium is after all a temporary delay in evictions... Instead of allowing tenant and landlord to work it out before it damages a Tenant’s record i.e. court date is set, tenant understands there's consequences, an agreement is reached, eviction is avoided… however a moratorium changes this dynamic... now we will still file a notice of eviction while attempting to work out a payment plan with the Tenant however, the difference now… is that a new agreement has been reached and if for some reason the Tenant is unable to fulfill the new much more forgiving agreement and then still refuses to downsize... evictions, credit filings and garnishments are imminent and will surely ensue immediately after the moratorium.

2 – It’s already started most Tenants just don’t know it yet – What happens to vacant units when there’s moratorium in place?.... yep, most investors/LL's will just simply adjust and not rent the unit until the moratorium has passed. Not only will that decrease the available rentals but, for those investors that do decide to still proceed to list units, the new shortage will increase rents during that time. Here's an example: We just currently closed on a SFH rental two weeks ago and we will be closing on another in about a week... have we and will we offer it for rent to help place tenants that need it?... nope... why would we? Our township desperately needs housing (but like all townships stop short of providing it) ... a moratorium however, has put that burden squarely on their shoulders by temporarily delaying any protection investors may have had in order to provide such... which results in us as LL's definitely not allowing any applications/Tenants to move-in to vacant units ** unless certain new criteria such as below are met, in the middle of an eviction moratorium. A vacant unit is better than a unit with a non-paying tenant.

3 – Move-in costs will increase out of some Tenant’s league – So what’s the plan when eventually some moratoriums across the country are lifted and yet others remain or when there is a projected moratorium end-date?... we may start renting our vacant units again… but because of the now increased risk guess what will happen to the move-in requirements... yeah they’ll increase too… we’re talking about full allowable security deposits, two first full months of rent due instead of the previous first full month and even possible ACH pre-authorizations and credit card authorization information as a backup. Additionally, aside from renter’s insurance investors/LL’s may seek insurance for eviction protection and missed rents due to non-payment and may very well pass this cost onto tenants (hint) as a move in requirement as well... increased risk = increased costs... after all.

4 – Mortgage payments may be delayed but are definitely not forgiven – So if some mortgages, for those that qualify, receive forbearance (delayed) shouldn’t that also allow a Tenant to not pay rent?.... nope. First I’ll say as I’ve said on a previous post; What do options available to landlords have ANYTHING to do with whether or not a Tenant makes their rent payment? Second, there is NO rent forbearance by Uncle Sam... why? because taxes, insurance, interest and maintenance on properties are still due and third... mortgage payments are still due after the forbearance period which means those living expenses accrued by the Tenant don’t just evaporate into thin air.

We’ll continue to work closely with our Tenants requiring them to provide proof of unemployment in connection to COVID-19 and will keep offering them Credit Card payment options, other options and ensure they have applied for unemployment and once those... all of those options have been exhausted we will then attempt to work out some type of deferred payment plan for those that have been great tenants.... but let’s be honest... it’ll be much easier for a Tenant to simply walk away and end-lease after the moratorium to avoid bringing their end of the bargain and balance to zero... which is why most LL’s will be wise to it and will deny and avoid future tenants which ‘can’t’ or don’t want to provide their ‘real’ previous landlord’s contact information which will be a barrier to entry for some Tenants moving forward. In the end... moratoriums will open up a whole new world of establishing more stringent tenant criteria and move-in requirements such as ACH pre-authorizations, etc. etc. which will only elevate a LL's security but will unfortunately result in a tenant vs. tenant situation soon afterwards for a long time to come.  

@Account Closed I'm confused bad business for who? Like I said... most LL's WILL allow a Tenant to break lease if they can not afford rent... majority of Tenants will however not move out... living expenses come due one way or the other... again they don't just disappear into thin air. 

Post: Why is Rent still due during COVID-19?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

@Craig Combs.... for loans that qualify 

Post: Why is Rent still due during COVID-19?

Heather FruscoPosted
  • Investor
  • Union, NJ
  • Posts 81
  • Votes 312

@Rob Massopust I kind of see your point. But Rob, someone is going to pay a grown adult's living costs whether it be the Tenant themselves (the only one responsible for their situation), the LL, or the govt. i.e. american citizens - it doesn't just disappear into thin air. There is only one person responsible for failing to financially prepare or for over extending and then not being able to make rent... there can be all kinds of arguments from social status to hierarchy etc., etc..... regardless they are all mute because at the end of the day only one person is responsible for either paying or not paying their rent. Understanding just as mentioned above that their living expenses don't just 'disappear' into thin air and that someone WILL be responsible for making them... it's only logical to go to the source - the tenant - and offer them options on making rent. Again options infer that rent is still due in some manner... what some are upset about is that these options do not include 'free'... the expectation of such is called entitlement and usually always comes back to hurt those that seek it. 

@Account Closed aside from you going on every post on BP and trying to desperately make your point... that LL's have a responsibility to support their tenants (other grown adults) and aside from you starting a thread telling landlords "to enjoy foreclosure"? in which the thread was ultimately removed... 

Don't know about you but having options available to tenants such as paying via credit card or taking out a temporary loan to make ends meet or waving certain fees... are options... which somehow you seem to disagree with because they aren't 'free'. Not saying LL's can't offer assistance but if they do... it is their decision to make... not an entitlement now and will never be, some just can't. Any assistance a LL can offer aside from their normal operations should be sees as a courtesy even if that option is solely the ability for the Tenant to make ends meet via CC - don't have to use it but for goddess sake stop asking for 'free' - all should take responsibility for their financial situation and stop expecting others to pick up their slack. I don't any landlord here wouldn't love to have any non-paying tenant END their lease and move out... so not quite sure what the argument is... MOST LL's WOULD ALLOW NON-PAYING TENANTS TO MOVE OUT... the reality which you fail to mention but which you are likely very aware as well as all other LL's is... that most non-paying tenants will not move out, so back to taking responsibility for your own situation... if a Tenant is unable to afford it and all the options offered to them just aren't their 'cup of tea' they can always downsize i.e. end lease and move out - most don't as we all very well know.