All Forum Posts by: Grant Woodward

Quote from @Michael Baum:

Personally I don't ask for pics unless there is an issue and she sends them to me automatically.

IMHO if you have a good cleaner that you trust, asking for photos is probably superfluous. 

Thanks for the reply Michael! I realize based on your reply that I misstated my question - I intended to ask if you get pictures post-cleaning to document the condition the guests will arrive to.

Mine typically do provide pictures of anything observed to be out of the norm when they arrive at the property to clean.

Sorry for the confusion! 

Do you get pictures from your cleaners after every stay? 

I currently pay a premium price for my turnovers for a local cleaning company that specializes in STRs. They are there on time reliably, do a good job managing inventory/off site laundry, and generally do a good job cleaning overall. Occasionally I catch some cleanliness issued that I am not satisfied with which I believe is due to variability in attention to detail between people on their crew, or lack of training and familiarity with my property.

I've seen mentions of the value of post cleaning pictures from hosts on other forums. I think this may be a built in functionality of the Turno app, but I don't use Turno and my cleaners don't seem to offer that as part of their standard process. I have had around 100 stays (~35 with the current cleaning company) and no complaints about cleanliness ever, but in the event that there is an issue in the future, I can see how having pictures to confirm or dispute the guests complaints could be of value. On the other hand, I'm not convinced pictures would always capture the details needed to serve this purpose.

Curious to hear the thoughts of the expert hosts and property managers here. Thanks!

Inside mount looks cleaner if your window frames allow for it, but not all do. If you have the depth for an inside mount, I'd go that route with curtains, as mentioned previously. 

This article might help:

Blind Mounting

Good question! We buy basic soap, body wash, shampoo, and conditioner in bulk quantity on Amazon and load it in a refillable dispenser. We get Costco toilet paper, either Kirkland or Charmin depending on price/sales.

My cleaner is very experienced and made the point that most people who are particular about shampoo, conditioner, etc., will bring their own anyway. Everyone else is typically just happy to have something there for them.

I'm sure others have differing opinions but this has worked great for me.

Ensure they have good review history. For me that means at least 1 good review and no negative reviews. I think most hosts give 5 stars unless there is a serious issue so even a 4 star is a red flag for me that I would check into. 

If they don't have any review history, ask a lot of questions (e.g., what brings them to the area?) ask them to confirm they understand your policies (no parties, no extra guests that aren't included in the reservation, etc.) before accepting their reservation request. 

If anything seems off, I would not be afraid to decline the request and let them know that you aren't able to accommodate. With that being said, I probably only deny a couple of requests per year and the vast majority of guests are great!

Most everyone has their own preferred streaming services now and it's easy to log in to your own accounts anywhere you go. When you log in to your own account you can continue watching shows where you left off, see your favorites, etc.

I use Roku TVs and set them up in guest mode so that the Wi-Fi is already connected and all they have to do is log in to the apps. They set their departure date on the Roku guest mode and it logs them out automatically at the end of their stay. I've never had any complaints regarding this and I think most people probably prefer it.

Quote from @Patricia Andriolo-Bull:

I am angry. I received 2 emails yesterday from Airbnb. One for each of two listings. They were identical stating that I am breaking Airbnb policy going off platform. The emails themselves make it sound like I am communicating off platform and taking business from them. I am not. I opened a case and spoke with someone that said it is because in my description I state that the guest must pay a registration fee when they arrive at the condo and that they do not all this. I told them this is for parking a car but they said that’s not allowed. I told them I have gone to many Airbnb’s where free parking is not included and they actually told me that those places are also in violation. What??? I’ve updated my listing to remove the reference to the fee and selected the paid parking amenity but I’m not convinced that they won’t delist my properties in the next 7 days. Has anyone encountered this and if so, what did you do? They told me to collect the fee up front which obviously I cannot do. I would need the car registration number, etc. I love hosting but some days it can be so frustrating. 

That is very frustrating indeed. Hopefully they won't delist you since you took action and updated your listing right away.

Is it possible to collect the fee up front, then document the vehicle information upon arrival?

I believe you can do this but it will not allow guests to switch between modes. In other words, guests will only be able to control the AC between your locked min/max temperatures, but they would not be able to change to heat mode. This may work in certain climates or seasonally, but I've ran into issues with it during "in-between" seasons where both cooling and heating was needed, so I ultimately just turned it off.

An alternate perspective from someone in a larger city market - I am hesitant to put my STRs on Google maps. I worry it may be more likely to attract unwanted attention than it would be to attract future guests.

I've noticed that at least half of the guests I've had ask for an early check in don't actually use it. The worst was someone recently that asked to check in at noon in order to "beat the heat and traffic". I contacted my cleaners to check their schedule and personally walked the unit to coordinate the early check in. 

I checked the ring camera to make sure the guests were able to get in and noticed that they still weren't there at 7pm. I reached out to make sure everything was ok and they stated that they had left at 4am but underestimated the drive time. I'm not sure how it's possible to underestimate travel time by 7+ hours.

I think some people just want to see how much the host is willing to give. Usually those same people tend to be the more needy and troublesome guests. 

With all of that being said, I will continue to offer early check in for free when I know it's available as I do think it is a nice gesture and likely leads to a positive first impression. Late checkout really just depends on whether or not I have guests arriving the same day.