Hi everyone, "guy from Alabama" here.
I understand your frustrations. The whole reason I started Evernest was because I was an investor and thought there was a better way to manage homes. Seems I had similar frustrations when I got started.
While we have many happy clients, if one is upset with us it drives me crazy. And when they are upset with us, it typically is our fault.
As @Spencer Sutton mentioned above (he and I have been building this business together for almost a decade now) we are going to look into all of these and address any issue, whether process or people, that needs to be addressed.
One last thing to remember, property management is a HARD business. The whole reason for being is to deal with problems. If there weren't problems (a vacant house, a broken toilet, a late resident) we wouldn't have jobs. Our team works their tail off every day to solve these problems for our clients as quickly and cost effectively as possible.
Thanks so much for everyone's feedback! I'll be following along to make sure these items are addressed.