Originally posted by @Jeff B.:
IMO, PM is not a time & materials type of business, but is straight commission based.
I would research other PMs in the area, this time getting a full list of billing items, and then it you find one you like better:
- give the current PM notice you will not pay for travel time and expenses as that's part of their job
- if they balk at it it, serve notice of termination.
This depends on the services you are receiving. If you want a "Property Manager" who strictly collects rent, answers phones, and calls contractors - then your strait commission model is fine.
A property management firm that offers additional services (in house engineering/maintenance, construction, leasing, accounting, financial reporting services, etc.) in addition to the basic property management functions mentioned above will more than likely have a fee structure that includes additional fees that are above and beyond the base "management fee".
To the OP - Are you surprised to see the fee in general, or do you feel it's an unreasonable/unjustifiable fee period?