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All Forum Posts by: Will Spruill

Will Spruill has started 12 posts and replied 67 times.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

I spoke with the property management company who also did the rehab and sale of the last property (the one with the current water leak/damage). They offered to buy it back; we haven't agreed on a price nor have they offered one yet. We'll see how this goes.

They also mentioned bigger pockets and found the posts here. I'm glad to see this information is getting around so everyone can be informed. I'm not about giving opinions on what people should and should not do, but I do like to give my experience so others can form their own.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

So now the only tiny piece of good from this mess will be gone? At this point the only thing that would make this right is to buy the property back. This turnkey product is no where near what was advertised.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

Upon entering the unit to perform lock change and inspection of property with Constable, Inspector found that water was coming for 1st floor restroom in large amounts. Water company was contacted immediately to turn water off, power company was contacted immediately and both services were off within 10 minutes of entering property. Unit needs immediate attention to extract water before any further damage occurs due to ice. Basement needs to have water pumped ASAP. Portfolio manager to contact owners ASAP.

This is the message I just got from the property manager. Yes, it can and is getting worse.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32
Originally posted by @Marco Santarelli:
@Liam Goble: To add to @Will Spruill's comments above, I've been trying to reach the property manager (Aren) to get an update on things. I still haven't heard back from my voicemail of last week. I've also sent 1 or 2 emails in the last 7 days with no reply.

It turns out we have another client experiencing the same lack of and/or delay in communication with this management company. they've gone consistently downhill over the last 6 months, even after hiring two new staff. I made the decision several months ago the stop working with them until they got back on their feet, but at this point I am getting to the point to never work with then again even if they do resolve their internal issues,, and they seem to have a many (slow response, poor tenant selection, etc.).

And as a purchaser of these properties, I am left with the bad product. This has been a very frustrating process from the start.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32
Originally posted by @Liam Goble:
@Will Spruill Sorry to hear about your experience in Indy. That being said, I am/was considering investing via a TK provider in the Indy market. Do you have a new PM company that you're using, or is your TK providing a new PM? Are you planning to not invest out-of-state in the future, or was this simply a TK pushing the limits of the market w/ poor PM to back up the investment?

Thanks.

I'm still with the original property management company that was established by the turn key provider (Norada). Its a one year deal with one expiring in May and the other in July.

I plan on investing again out of state in the next year or so. My goal is to have 10 properties in two years. These two turn key deals have been bad from the start and I will not be going the same route in the future. I will more than likely buy the properties on my own and establish a management company.

These two turn key deals were bad from the start and only gotten worse along the way.

In fact to update the process, we were granted evictions of the two newest units bought in July. The property management company was doing nothing to monitor rent or notifying me that rent stopped coming in, starting in August. They also stopped updating my invoices on their site with an excuse of doing an upgrade.

As of yesterday both tenants were still in place and legally being forced out at noon. I haven't heard back from the property mangers; which make me nervous about what's coming next.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

I understand the process of doing good quality backgrounds checks and only accepting qualified tenants. This is what I do with my local rentals and it works well. I guess I had a little too much belief in the whole turn-key purchase, in that quality checks and rent guarantees would be included. This was obviously not the case with both of my turn-key purchases in May and July of 2013.

Out of the four units in my two duplexes, all were setup with poor tenants not paying rent, three of the units being turned, and one unit failing to meet the rent guarantee criteria. This left me with a net loss in 2013 and starting 2014 well into the hole.

Either way, I’ll persevere and fight on. Nobody ever made success without a challenge.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

It’s been a couple weeks since I started this “Turkey” thread and thought I’d give an update. Yesterday we had a court date and were granted eviction on two of our units that stopped paying rent 1 and 2 months after we bought the turn key package from Norada, with one year rent guarantees.

There has not been any further discussion with our property managers or Norada on the rent guarantee that was denied due to accepting a convicted felon as a tenant. This voided the rent guarantee policy. It seems as if neither of the two want to take ownership on this and are sticking us with the losses. I’m not giving up and will continue to keep everyone updated on how this turns out.

We’ll be getting bids on what the two unit turns will cost and if we can find qualified tenants for the two units. This is a bit concerning as the last unit turn on another Norada turn-key cost us $2800 with a tenant that was only in place for three months.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32
Originally posted by @Shaun Reilly:
Generally sounds like Marco is working with Will and trying to get the issue resolved.
It does sound like the management company messed up big time and needs to be held accountable for their actions. If it were my business I would offer to pay what the AON policy would have paid if my negligence has not voided the policy.

This is the kind of resolution I'm hoping for. I'll be sure to update this thread as it progresses.

People can throw things back to the investor needing to do their own due diligence but if the PM said they screened the tenants and they checked out I think that it is pretty reasonable to take that at face value. That isn't some small thing to miss. If the guy is a felon that should have come up on the most basic of background checks. If Will said he was okay with a felon then it is on him but I am guessing that isn't at all the case.

I spoke with the property management company multiple times and was assured that they had strict standards as they praised their background checks. This was all too far from the truth. After the first eviction I looked over the other three background checks and was blown away. This is when I contacted the property manager and asked WTF? This is when I was informed that now all three of the remaining units were in various stages of default. They didn't tell me until I brought it up. About the worst case of lame property non-management I have ever seen.

I'm not new to property management. I grew up helping my grandparents manage an 85 unit apartment complex and manage my own local properties.

Note that I think that Property Management company should do this. The fact that Marco gave Will a months worth of lost rent was a very nice gesture on his part but not necessarily needed for this part of the situation. However it is a smart business move to show they are not stepping back on any responsibility for the overall situation.

Marco gave me a months rent due to not setting up the AON rent protection in time. I bought the first property in May and needed the claim in August , this is when I found out there was no rent protection.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32
Originally posted by @Sharon Tzib:
So @Will Spruill are you saying there is one tenant on the lease that pays their rent weekly, at a rate of $160? Or are you saying that the unit can be rented on a weekly basis, like a boarding home or hotel, at the rate of $160/week?

If it is the latter, as a property manager, I can tell you that is a TON of work and will definitely minimize your returns since keeping the unit rented will be an ongoing challenge. The wear and tear is a bit frightening too.

If it's the former, prorating rent weekly is a red flag for your future reference, that the tenants either have a hard time budgeting or they barely make enough to cover their expenses weekly. Expect plenty of lates in this scenario.

The initial leases when I bought as turn key were two year. The rent is collected weekly and new leases are one year. I believe the new property manager and screening will make things better. So no, its not a week to week rental or boarding house.

Post: My turkey disaster

Will SpruillPosted
  • Seattle, WA
  • Posts 70
  • Votes 32

I’ll add a little bit more to the rent story as I think it’s a bit confused. The property management company I bought into thru the turn key package charges rent weekly. My D class duplex charges $160 per week rent for a 1200 sq ft unit. In fact here’s the link to the site for a better idea

Mine is North Rural Ave.