All Forum Posts by: Filipe Gonçalves

@Barb F. I'm sorry this is happening to you. I'm also a newbie and when it happened to me I was very stressed and the silence on their end was driving me crazy! I initially contacted them by filing a ticket on rental manager. You can do that on https://help.zillowrentalmanager.com/ (see "submit a request" on the top right corner). When you file a ticket, there's no confirmation that the ticket was filed and they don't give you any way to track it. You do get notified by email when they respond, but before that you don't even know if it was filed successfully. But I realized you can see the ticket you filed if you go to https://help.zillowrentalmanager.com/, then hit the sign in button at the top right corner, click your profile picture and click "my activities". You can see the ticket you filed and you can respond there with more information. You can also upload the documents there (not over e-mail as you were saying). They use Zendesk, so it's safe to upload sensitive documents.

You can also try to reach them on support AT zgrentals.zendesk.com.

I know how stressful it is to be waiting to hear from them, only to get radio silence! Zillow sucks, they do not understand that the way they act is not professional. They are unprofessional and irresponsible, this stuff impacts us as landlords and has real-world consequences. You might lose business. They don't care, so my best advice is to NOT use their services.

> What did folks do to ensure tenants reach out to you directly rather than through Zillow? Include your phone and/or email in the text description of the listing?

Yeah, pretty much. In the description you can mention to contact you directly.

To give an update: they finally responded and unblocked my account. Still no explanation why it was disabled in the first place.

Before they even responded, I preemptively sent them the insurance policy for both homes, the warranty deeds and the closing disclosures. They just responded with this:

Thank you for providing the documentation.

You should now be able to access Zillow Rental Manager, and your tenant may now complete their payment setup.

If there's anything else we can do to assist you, please don't hesitate to reach out.

I guess for my next one I'm gonna switch over to Innago!

Hey, I'm just having the same issue right now. I had 2 properties posted for 2 weeks, signed a lease with the renters for one of them yesterday. For the other property, the renters signed the lease on their end and when I tried to log in and countersign the lease to finalize it, I noticed my account was disabled.

Now I'm left in this limbo state where tenants have signed and I can't sign. I was also expecting the deposit payment from the tenant that signed the lease for the other property. I can't login and I can't do anything. I don't want to go back to the tenants and ask them to sign a new lease on a different platform as that seems sketchy and unprofessional :(

Filed tickets with Zillow and left a voicemail, no response so far. This is pretty bad customer support! And they disabled my account without any warning and without giving me a reason!

Any help from you folks is appreciated. If anyone was able to get their account back, please let me know what you did.

@Sarah Lundrigan I was curious to learn about them and had an introductory call with them. When they said the price is $10K I was like.. NOPE. Seems like I dodged a bullet.