My wife and I had a lot of money stolen from us by a so-called property manager in Cleveland (who was later brought to court by the attorney general due to other crimes he committed) and we ended up being able to place the property with Re/Max Haven Realty.
The experience with them has been more professional overall. We actually get rent payments, for example. One of the main drawbacks is that they add fees for nearly everything. I'm used to paying a 10% management fee in other markets that covers the costs of paying utilities, etc., but RHR charges $10 per bill payment, a fee for renewing rental registration, fuel surcharges for service calls, etc. These charges have added up because of all the things that have had to happen as management of the property changed hands.
The other thing that has been a problem is that the accounting has been very disorganized. They paid some very large overdue utility bills (the previous "property manager" pocketed the tenant's money and never paid them) *twice*, which was very costly, on top of all the work we had to do to the property that was neglected by the previous "manager," plus having not received rent for 5 months due to the previous "manager." As we try to catch up on those back utility bills with the tenant, they have applied part of a rent payment toward the utility catch-up even though the tenant made a separate payment to catch up on the utilities, as previously agreed and discussed with RHR specifically (an installment plan to pay the entire past-due amount back).
So I am having to stay on top of them much more than I would like to in order to get the accounting sorted out. I have taken over paying the utilities myself (autopay) to avoid the $10 bill pay fees and, once the tenant is caught up on utilities, this should also be less of a pain. Plus, all that work they had to do on the property after they took over because the previous guy did not do his job is just about caught up, so there will be fewer service calls and related expenses like fuel surcharges. So in a few months I think most of my pain points with them will have finally faded and I feel like I can count on them to manage the property professionally and make sure those owner draws are paid out on time.