@Jon D. Great question! I agree with a lot of what was said in other posts, but also want to clarify in how you can do short term rentals with minimal hands interactions by you.
First, everything we do is automated. Never, never, never do we drop off towels, or drop by to see how they are. If they wanted that kind of service they would have rented a hotel for 3 times as much. Screening potential vacationers is key and we have identified certain indicators over the years that mean trouble!
Anything you can automate with a VA is key. You hand write all the responses that you want the VA to give for certain questions. Example: Hi, we need additional towels today!!! Answer: I am so sorry you are running short on towels. We provide a certain number to every party according to their party size. If you need additional towels, and can't do a load of them in the washer please let us know. Thanks!
Ok, that comes up often but redirects the vacationer. If they then come back with a no way or we are not going to do that. We equip a closet with multiple items for a just in case scenario. It has a code on it that we provide as a very last resort. Well, we don't the VA does. We also train the cleaning service on each item provided, soap, towels, plates, etc. The fully stocked supply closet is the key.
In the end, this business is more labor intensive in the beginning but can be automated to dramatically decrease hands on labor. Take care!
Best Regards,
Eric
P.S. We keep all our properties stocked around the country by using Amazon. I get a monthly request or needs analysis by the cleaning company and we Amazon everything to the property. Well, we don't the VA does.