Hello Everyone,
Jennifer Alcide I have been though similar situations like this, and asked why certain info was needed. Here is what my rebuttal would be if I was in your situation.
" The reason I need to know (question), is because it will help me to provide you the best solution to sell this house and make sure you will get the best purchase price possible, sounds fair, right? Ok, (ask question) "
Simple, but it has work for me (different products/services), and they will go ahead and answer the remaining questions willingly, because they now know I am looking out for his/her best interest, by providing the best solution and price possible
If the person continues to push for more information, then i will go into the details of why i need that piece of information. Like Dion DePaoli mentioned "best answer is usually the truthful one"
Jerry Puckett mentioned to take control of the conversation, keep that in mind and I am sure You will easily bypass any resistance you come across over the phone.
Hope this helps, and good luck!
Take Care,
EJN
PS.
If you are not doing it already, you might want to write down resistant questions you come across while talking to your clients, and create rebuttals for them so you can easily answer them next time.
