All Forum Posts by: Devin Bost

We've been having issues with guests stealing towels and supplies and leaving the place a mess, but we've been concerned about enforcing fines due to not wanting to get bad reviews. A lot of times there's a time limit to submit damage claims, so we haven't been sure how to navigate this. It's also not clear what levers the booking platforms actually provide for reimbursement. For example, booking.com doesn't allow damage claims for theft or smoking damages, etc.. 

How have you all handled these issues?

-Devin

I'm needing to take over management of my rental, and I'm wondering how those of you who manage remotely handle packages, for example, for supplies, equipment, etc. 

Do you have some kind of drop box, or do you just ship it to someone who lives in the area? I'm wondering how the latter works in the case of employee turnover, etc. 

Thanks for all the guidance!

What about for non-emergency guest services? How do you all handle that?

Could you please elaborate by what you mean about inspectors? Are they to check for issues needing repairs, stains, preventative maintenance issues? How often do you have them inspect? 

I'm trying to migrate from Evolve, and I'm wondering how those of you who self-manage remotely handle emergency issues. 

I'm concerned that if I place an ad to find people who will work on an hourly basis (in the area of the property) that I might have a hard time finding people who can reliably respond to emergencies during off hours, but I can't afford to have someone working full time or with standard on-call rotations. 

I'm wondering how some of you have solved this problem. 

I'm wanting to migrate from Evolve, and I'm wanting to take over as much of the management as possible. I've setup new listings and integrations with Hospitable, Schlage, Pricelabs and other services. The challenge is I'm out of state, so I can't physically deal with incidentals. 

I found someone local who is willing to handle property management (for 20%), but it feels like a waste if I'm already handling the listings and automation and integrations to run the business. I need someone who is motivated to generate direct bookings, especially since my property is themed, and Airbnb doesn't do a great job of marketing the theme. 

Alternatively, she offers guest services for a fixed rate, but then there's the question of how burdensome handling bookings would be if I manage that myself. If I'm doing the work to build direct bookings, I don't want to pay commission on that. 

Also, I want to create an in-house store with Stayfi and The Host Co to sell themed merchandise and local vendor services. But, I'm going to need to do the networking myself to build partnerships with local vendors and source merchandise, and all they'd be responsible for is letting me know when it needs to be restocked. 

I also have a close relationship with the cleaning company, so that part is covered. 

So, do I really need a full service provider? 

I'm wondering if anyone can share some experience here. 

Could those with Tulsa contractor recommendations please DM me? I'm looking for someone who can help with a flip. 

Could anyone with contractor recommendations in Tulsa please DM me? 

I'm looking for a contractor in Tulsa. Does anyone have current recommendations? If so, please send me a DM. 

I'm looking for contractor recommendations in the Tulsa area. If anyone has recommendations, please DM me!