@Brandon Sturgill I wish I was operating in Columbus or most of the rest of the country where we did not face the challenges of water & sewer being owner responsibility. But the reality is this is how it is in Cleveland. The water/sewer stays in the owner's name. There is a process, as noted, to have a tenant set up an account but it is a complete joke because unpaid charges just revert to the owner in the end. It is very complicated for less than sophisticated tenants so for us to spend hours trying to educate (argue with?) each tenant to set up an account that doesn't protect the owner in the end would be illogical. We pay the bill and then bill the tenant for reimbursement.
The other issue we have is that most multi-family homes are not separately metered. If they are not separately metered you can not, legally (lots of case law on it), bill the tenant for the charge. Owner's absorb the cost of water/sewer. Tenants paying is just not a legal solution.