@Ademir Zukic I have a lot of rentals in Binghamton, Johnson City and Endicott. I have made contact directly with 95% of my tenants with relatively good news so far. Not many of my tenants are out of work, yet.
For my particular situation, my tenant base happens to be rather diverse. I'd love to say that I designed it that way with some amazing foresight - but really - it sort of just happened based on the properties and the deals I've encountered. Nice rentals draw quality tenants and I try to screen them pretty well. So, 80% are at the top of the low-income bracket and many of them are health care or human services workers. I have about 10% student rentals, of which, 3 jumped ship early and moved out right after the university went to on-line only for the remainder of the semester. I have about 10% on either section 8 or DSS. Out of my 80% who work and pay rent, about 10% of those are high earners or retirees with low risk situations. What I'm left with is about 70% that could get sick, get put out of work or fall victim to some of the financial distress we're all going to face over this thing. My level of worry today is lower than it was last week, and here's why. Action.
The best thing I think I've done over the last week...I posted announcements on my tenant websites telling tenants not to worry, that they have a place to live with me though this crisis. I contacted every tenant and offered to help them and I was serious. I am happy to deliver groceries, medicine, supplies...whatever. Several tenants took me up on my offers. I can't tell you how good it made me feel to deliver milk, eggs, water and bread to a woman with 5 kids on oxygen as she was about to walk down to the store.
One tenant let me know his hours at work were cut for the time being. He offered to pay April rent over the next three weeks and I waived the late fees. Easy win - and - the right thing to do. I am more than happy to help people who are proactive and try.
I also had three maintenance issues come up and we made sure to get them fixed the same day or the next day. The last thing people should have to worry about when they're stuck in their homes all day is whether the oven is going to get fixed. If it needs fixing, get it done. How we react in difficult times is what they will remember when it comes time to prioritize their responsibilities to pay the rent. Just my $.02.
Finally, I strategized how I might approach situations when, and if, tenants fail to pay the rent in the coming months. My thoughts are that I'm scared but it's better to have a plan than to shoot from the hip. It's better to plan for the worst and hope for the best. I'm making sure that all of my responsibilities are taken care of first, maintenance or otherwise. That means lining up funding, making fiscally responsible decisions and, sadly, preparing to lose money. As a buy and hold investor, this is a marathon, so I'm in it for the long haul.
Let me know if I can help.
Regards,
Dave