All Forum Posts by: Cody Lewis

Thank you! I took a peak and saw you also suggest the same number and general type. Was there an updated feel that I missed? 

@Dan H. We looked at StayFi too. It is pretty user friendly, however I will offer you could hire a decent network/IT team to do the exact same thing. Ubiquiti networking equipment will allow you do to the same thing and point the capture to a CRM (we're looking at Hubspot). Also working with a network/IT team can help you do more creative things with the network you provide. For example, we have a private network just for our team's devices that's hidden from guest. 

May be worth looking into both to compare features and pricing.

@Dan H. We're looking at moving to a new PMS that has some CRM capabilities built into it. The goal is to capture guest email and phone to be able to implement what you're asking via an email campaign. 

@Carolyn Fuller I found it: https://www.youtube.com/watch?v=aqBcreAStp0

@Andrew Steffens thank you for the feedback!

 That is good to know. My thought with the follow up 2 days after check out it so give time to ensure it was a good experience. If not, I'll stop the message and send a manual one.

For the property my wife and I bought/took over, I looking to update the automated messages for guest. Currently we have one sent out at the time of bookings with a thank you and parking instructions. Below are some thoughts I have on messages to start sending to guest. I would love any and all feedback on the topics and frequency of these messages. 

1 Week from check-in:
- Thank you again, welcome
- Ask about reason for visit
- Directions
- Attractions in the area
- Any specifics about checking in our finding their property (apartment type single family structure can get confusing for first timer which suite)
- Parking Instructions
- Ask for any questions we can answer ahead of time
- Provide contact number if need direct contact

1-2 Days Out:
- X number of day reminder, excited they are joining
- Ask for follow up questions
- Video instructions on how to find their suite/apartment (link to video player)
- Check In instructions
- Wifi instructions
- Parking Instruction reminder
- Google Map and Apple Map links for their phone GPS
- Contact number reminder for their stay

Evening of Check-In
- Ensure they're settling in
- Confirm we want them to have a 5* experience
- Contact number reminder

Morning of Check-Out
- Thank them for staying
- Ask for feedback on how to improve amenities onsite
- Check-Out Time
- Check-Out Instruction

2 Days after Check-Out
- Thank You for staying
- Ask for rating on booking platform
- Offer Loyalty discount for return stay
- Ask for Referral

Sure. Happy to help if I can.

@Kara Beal we are likely going to go with Hubspot because it offers the most integrations from my research. Also there is a very powerful free version to get us started.

@Andrew Steffens That's a good point. We have a call schedule next week to go through in further detail. However, looking through the setting nothing jumped out that would indicate these integrate. I'm hoping to be wrong. My partner/other operator already selected and paid for the solution. I had not decided to purchase during the decision timeline.