Update
12/27: The appliance manufacturer came and replaced the door. He came on time and did his job promptly and professionally.
12/27 2:00 PM - 8:00 PM:
2:00 PM - I started calling HD asking when the scheduled time is for installation of the dishwasher. I was told by the manager on duty to wait for the call between 4:00 PM and 8:00 PM. It is during this time that the schedule is finalized. This is true based on my previous experience, as all the calls I received from their automated system came between 4:00 PM - 8:00 PM - more closer to 4:00 than 8:00.
4:00 - 6:00 PM - Crickets.
6:00 - 7:00 PM Made more calls to HD and yelled and cussed at more people... I was asked to wait and call after 8:00 if no call is received.
8:00 PM - The manager calls me back telling me that good news is my name is on the schedule, but the bad news is it has no time on it. Tomorrow morning he will call the guys and let me know when the installers will be at.. This means my tenants will have to be pretty much home all day long, or if by chance they miss out on the appointment, the installers will again have a case to make that they showed up but no one was there..I tell him to call me back first thing when they open the next day at 7:00 AM
12/28 -
7:00 AM - 9:00 AM - No call CRICKETS
9:00 AM - 10:00 AM - More calls... @#@!$@ @#@!#@% @#@#!@# from me..
10:30 AM - Manager calls.. Sorry sir.. We cannot repair this for you. This is FUBAR. We will return your money back. Please get your own handyman to do it for you.
Sure.. That works.. click..
12/29 11:00 AM - Handyman goes and does the install in 20 mins. He says he will bill it to me in the next job order, This is the guy I have used for years on both small and large projects.