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All Forum Posts by: Christopher Stewart

Christopher Stewart has started 4 posts and replied 13 times.

Quote from @Colleen F.:

@Christopher Stewart  I don't manage this high end a rental but maybe your location would help.   7 thousand a month may be a different renter depending on where you are I would think.  Sounds like they need a handy man on call.  Also maybe they are just not happy. Who micromanages the fridge... 


 Property is North Scottsdale. They aren't happy. They want the house "sealed". They want new carpet because it "smells". But nobody. I mean 6 different people can't smell anything. They didn't like the sound the dryer was making. etc etc etc. So I am trying to be reasonable but all these service requests etc are eating into the cash flow and I believe I have been enabling a "terrorist". Just trying to get a gauge on what others are doing for service on higher end rentals...

I have had a couple of typical 3 bdr/2bath suburban long term rentals over the years and generally the tenants are pretty realistic. I recently moved out of much more expensive home and renting it. It's 7k/month rent and the renters are both 1. totally incapable of living a life with typical home issues (occasional bug in the house, weird smell here or there) and 2. Feel the need to reach out weekly with a new "complaint". The range of complaints is that the threshold below the door is just open enough that an errant cricket or small bug gets into the house. (i pay for yearly termite service and they pay for quarterly pest control), to they can't swim in the pool because they found a dead mouse in there. Currently they are complaining that the refrigerator temperature is hard to micromanage and that the freezer door seal is a little "leaky". I've replaced many things that probably could have just been either repaired or left alone. i am unaccustomed to this higher maintenance renter at this price point. Does this go with the territory or should I tell my renters to pound sand for anything beyond health/safety?

Quote from @Bill B.:

1) I don’t think you mean insurance company should have caught this, you mean your inspector. Does he have an excuse for missing it? The insurance company doesn’t need to look at anything because they can just deny it later. 

2) NEVER ever get home warranties on rentals, they are useless. If they came with the purchase then just cancel them and apply the refund towards the repair. Maybe ask the inspector for a partial refund as well to apply toward repair. 


 Actually home warranties FOR ANY PROPERTY are useless. I had a unit go out on a house in Phoenix that I lived in. Home warranty kept sending out a repair person and they would repair a small part at least 5 different times in the span of 5 weeks. The guy basically said " your home warranty will NEVER authorize what needs to happen. Replace the whole unit. instead they will replace this capacitor forever because it is much much much cheaper for them." Plan on repairing the unit on your own dime.