All Forum Posts by: Chandler Hall

Hey everyone - I’m working on a simple, app-free tool for small landlords managing 1-10 units, working 9-to-5 jobs, or renting out properties on the side. The goal? Make rent collection & tenant communication as simple as possible, without forcing tenants into another app.

Rent collection via text – Tenants tap a secure, branded payment link sent via SMS (powered by Stripe w/ 2FA) - no app, no login, just tap, pay, and get an instant receipt. Auto-pay is available, + an optional portal for those who prefer that method.

Automatic text message logging – No in-app messaging required…every rent reminder, payment, maintenance request, and general conversation via text is automatically saved and searchable by tenant and property in a centralized location. No more lost texts, scattered conversations or he-said, she-said…resolve any potential disputes quickly and have a history of all messages. Even if you delete the text messages from your phone, they’re still logged.

Call & text forwarding – Keep your personal number private with a dedicated business number for tenant calls and messages you can use for your rental properties. Forward texts & calls to a property manager (or trusted friend/contact) when needed while still keeping a full message history.

Why?

• - Over 95% of texts are read within 3 minutes - reduce late payments by having another easier method for tenants to pay rent.
• - ~60% of renters want to communicate with their landlord/property manager via text message.
• - Easier adoption for tenants – no need to require tenants to download another app or set-up an account, just to pay rent or submit maintenance requests. This keeps it nice and simple, especially for small landlords who use texting as their primary method of communication.

By removing forced apps & logins, rent payments become easier for tenants, especially for non-tech-savvy or older renters–leading to fewer late payments and improved communication & record keeping.

Would love your feedback - would you try a tool like this? These features are for an MVP (Minimum Viable Product), with more capabilities in the works.

Thank you so much and look forwarding to discussing!

Thanks, David - That is helpful to know. Appreciate the advice!

Hi everyone,

I have not seen it anywhere on the internet, but my tenant is requesting to be present for the final inspection before she moves out of the unit. Does anyone know if she has a right in Ohio to be present at this final inspection or am I legally allowed to complete it on my own? I'd much rather complete the final inspection on my own to avoid any arguments with her...I expect to fully return her deposit with no issues, as she has kept the unit in great condition.

Since she pays me rent via Venmo, am I allowed to return her security deposit over Venmo if I give her 100% of her deposit back with no deductions? Or should I just mail her a physical check?

Thanks!

Chandler

@Mary Mitchell

Hi Mary,

That is something I debated a lot because you’re exactly right - there’s not much I can do right now if she fights it and doesn’t move out. Fingers crossed that is being honest and moves out when she says she will!

Thanks,

Chandler

@Theresa Harris

Thanks for the response, Theresa! I decided to prorate her rent and not pay for the moving expenses. I will also be doing an inspection after she has moved all her stuff out - I expect to give all of her security deposit back!

Thanks again,

Chandler

@Todd Snyder

Thanks, Todd! I decided to just prorate her rent and she can use the remaining months rent amount that she has budgeted towards her moving expenses.

Thanks again!

Chandler

@Robert Matelski

Hey Robert,

That is a very good point and something I believe I will do going forward in case by case basis. The tenant has already taken great care of the unit and I expect no problems with her moving out (plus she’s using a moving company). She also wants every penny of her security deposit back so that is extra motivation to return it clean and in good repair. She was quite nasty to me upon issuing her the notice, so helping her out further was not something I felt the need to do. I think if she was nicer and cooperated more with me (she never responds to emails/texts) then I would feel more obligated to help her out in this situation!

Thanks,

Chandler

@Nathan G.

Hey Nathan,

I am not forcing her to move out on May 15th...the 30 day notice to vacate is by May 31st. She is choosing to leaving 2 weeks early instead of waiting until May 31st to leave. Since she is liable to pay all of May’s rent, I figured prorating her rent is a nice gesture so she can apply the remaining rent that she would’ve had to otherwise pay towards her moving expenses.

Thanks!

Chandler

@Paul Doty Thanks, Paul - That is what I was thinking as well. That helps ease my concerns