@Daniel Hyman - I'll try to check into that with my agent some more, but I don't have a lot of hope that's the issue
@Jeff Bridges - I completely agree. The main issue is that it's my father-in-law...so yet another example of never mixing family and business. I'm learning as I go along. I will for sure be asking Service Master about the billing rate though because it's a family business and they seem likely to work with me. I'll for sure be putting in/fixing those backwater valves and maybe even a sump pump depending on what it would cost.
@Brandon Carriere - yes, the silver lining here is the damage required removing all of the nasty original carpet and 9" tile underneath it allowing me to put down some sweet vinyl plank flooring throughout the place.
@Caleb Heimsoth - what is an adjuster? I've never heard of that before.
@Cheryl Butler - yes, 1200 sq feet of finished basement. It was probably in need of a renovation at some point in the next 10 years, but that schedule just got moved up. Replacement drywall from 2' down, new floors, new trim, rehabbing/refinishing the existing cabinets or buying all new for both kitchen and bathroom, along with fixes to make sure it doesn't happen again.