@Mindy Jensen
I see, that is a fairly dirtbag type move. As a super host I've found myself stuck with people booking way in advance holidays before I have a chance to up the price. That's mad bad, and my loss. However, I'd argue that platforms like AirBnB and VRBO are already too guest friendly, and have lots of power to hurt the hosts business if they choose. Giving them more ammo isn't good for us investors. I'm sorry for your friends experience, I'd like to think most people aren't that way.
On the other side of the coin I just had this experience as a host. A lady signed up to stay at our AirBnB and paid ahead of time the pet fee. Then 24 hours before her booking she cancels, getting her booking price fully refunded as we offer. However, AirBnB's resolution center (where we do the pet deposits through) closes so you can no longer transfer funds back and forth. So now she wants me to mail her a check refunding her pet deposit, yet her bailing on the booking just a day before left my place vacant for those dates (screwing me over). However, now I'm worried she will complain to AirBnB and they'll somehow punish me as the host if I don't go out of my way to mail her a check refunding her stupid pet deposit.
But his type of worry is what we have as AirBnB holds so much over us hosts.