Quote from @Cassandra Jade:
Quote from @Ken Boone:
Yea I would definitely look at other reasons. If the place is definitely not a dump, then there should be no reason for reviews of 4.09, 3.13 and 3.09. Again, if pictures and property descriptions are accurate AND the place is not a dump, there really shouldn't be a reason for reviews to be so low.
Like i stated, those were last years numbers. Not current. We worked hard in revamping the properties and hiring new maintenance staff. If this happened a year ago i would not even be questioning. But we have shown the great improvements and submitted everything for appeal showing all the updates and changes. We had not had anything less than a 4 star review in months. All but a few were 5 stars and the ones that were 4 stars were mostly because we only offer a "starter pack" of supplies, not full boxes, etc. of things like trash bags, laundry pods, and toilet paper. We do 1 spare bag per can, 2 pods, and 2 extra rolls per bathroom. This is made clear and spelled out in our pre-check in emails, rental agreement, and welcome note. Another "bad" 4 star review was that there was too much traffic at the beach? I cannot control that. Another for the neighbors having a birthday party and taking up most of the street parking spots. Again, not something I can control, especially if they are not parking directly in front of our property. Every owner on this platform knows there are some people who will have issues like that you have no control over. These "negative" 4 star reviews should not have a bearing on kicking the whole property off the platform.
But that is not even what my question was. I argued my case. They upheld. I am more so interested in who has been able to relist with no issues.
@Cassandra Jade you mentioned that "the ones that were 4 stars were mostly because we only offer a "starter pack" of supplies, not full boxes, etc. of things like trash bags, laundry pods, and toilet paper. We do 1 spare bag per can, 2 pods, and 2 extra rolls per bathroom."
This seems like an easy and inexpensive fix. Considering how high end and large your homes are I would personally leave unlimited supplies of all of these items.
Good luck.
