Here's an update on the Cliq cabinets now that we've finished the kitchen remodel and they've been in use for a few months.
Overall, we are happy with the quality of the cabinets. But, the process of getting them was a major hassle that set our timeline back 4 weeks.
Pros: High quality at a low price. The design process was easy and their designers are great and willing to go through several design drafts (I worked with Bill Hoeppner). They e-mail you a cabinet call out that you can take to local shops to compare prices. Cabinets come fully assembled, making install easy. Two pieces were warped, a door and a piece of crown, but those were quickly replaced after filing a claim online.
Cons: Their post order customer service is terrible. Initial delivery was missing 3 cabinets. I thought it was a delivery error, but when I called Cliq, they told me they had intentionally shipped an incomplete order, and that the 3 missing cabinets were "somewhere in production." Customer service folks are not physically at the assembly factory, so they said there was no way to check where the missing cabinets were in production. Factory folks do not man the phones to answer any questions. Thus, I was never able to get a delivery date estimate- would it be 1 week or 1 month? No follow up communication. I had to call every few days to get an update, which was that they didn't know how long it would be. This kept our project in limbo and delayed for 4 weeks.
Timeline:
Design process- if you know what you want, designer can get it done in 1-3 days
Order to initial delivery (Washington State)- 4 weeks
Missing cabinet claim to delivery of all cabinets- 4 weeks
Total time from order to complete delivery- 8 weeks