Hello! I need an advice from an investors community. We had a really cold winter. One day the maintainance guy came at the property and discovered standing water in the basement. Then he discovered lots of bursted pipes and water damage. Later we discovered the gas was shut off. I called to the utility company and they sad the gas was shut off by the tenant on September. She left the property since the accident and claims the water heater, furnace worked fine, but it could not happened as the gas was shut off. We discovered lots of portable eelectric heaters around the house. The water is shut off as well because of the bursted pipes. Theres a lot of damage, the house should be replumbed. I submitted the claim to the insurance company but not sure if they cover it. The tenant never told me the gas was shut off and the heat was not on. She did not tell me about the bursted pipes before we discovered them. What should I do in this case? Her furniture and belongings are still there but she does not live there. Please give me some advices, I really need help and dont know what to do
