Can't have Access to Equity from a Free & Clear prop. after covid thru Chase Bank!!!

[Alfredo Sanabria]

I'm a out of state investor, opened up an LLC. bought property in this LLC Free & Clear and now need money out of these property to pay off some loans and bank is telling me that after Covid they are not giving money out. Has anyone else expericing this? if so how can i pull EQUITY out of my properties?