Question Regarding Email From DMM Campaign

[Tiese C.]

I need some direction. A homeowner emailed me from my direct mail marketing. He states he wants to sell his home, however, the tenant won't let him get into his home. He said that he has told the tenant they have until the end of September. I will be calling him tomorrow & just want to know how to proceed with what I tell him. Any assistance you can provide will be greatly appreciated.

Thank you!